Service Request Ticket - # 55211

Service Request Information

CONTACT Name Townsend, Kimber   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 03, 2014 02:38 PM
Department College of Education Phone 88082
Location Email townsendk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20110893[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description OptiPlex 990 SFF, Intel Core i5 2500(3.3GHz, 6M)
Serial No. 2BX65V1 Location PDR

CPU Intel Core i5-2500(3.3GHz,6M,TV-x)


OS Windows 7 Pro, 64 bit Software MS Office Pro Plus 2010 from P0085446; TRANSFER from W#20090516: FileMaker Pro 9 Advanced from P0066371, Adobe Web Premium CS5.5 WIN from P0084715

Wired NIC 18:03:73:25:1D:A7

TECHS Submitted by Kevin Thibeault Contact kthibeault11@wou.edu 88925
Primary Technician Contact ucsnetwork@wou.edu 88154

Tracking

Entered by Date Memo
Network Support
Email

Public
Entered by Date Memo
Dave McEvilly Nov 06, 2014 01:18 PM 
Status changed from (1) Pending to (5) Completed
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Dave McEvilly Nov 06, 2014 01:18 PM 
Done
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Alyssa Little Nov 04, 2014 09:48 AM 
Kimber called back and said that there seems to be
multiple people in the education department that
are no longer able to access their I drives
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Tom Groves Nov 03, 2014 04:19 PM 
Task reassigned to Network Support.
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Kevin Thibeault Nov 03, 2014 02:38 PM 
She called into day asking if we had taken her I
drive away because she could not locate it and she
needed it as soon as possible
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