Service Request Ticket - # 55213

Service Request Ticket - # 55213

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Service Request Information

CONTACT	Name	Evans, Michelle	Date	Nov 03, 2014 03:35 PM
	Department	Deaf Studies and Professional Studies	Phone
	Location		Email	evansm@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20101175 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 960 SFF, 3.0GHz,6M,1333MHz FSB
	Serial No.	55NNFQ1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Unknown	Software	Roxio Creator Starter Dell Edition and Cyberlink Power DVD 9.5.1 bundled with PC, MS Office Pro Plus 2010 from P0080082 installed as Office Pro Plus 2007
	Wired NIC	BC:30:5B:DA:AC:6E

TECHS	Submitted by	Kevin Thibeault	Contact	kthibeault11@wou.edu	88925
	Primary Technician		Contact	burgesonl@wou.edu	88955

Tracking

Entered by	Date	Memo
Lori Burgeson			Email Public
Entered by	Date	Memo
Lori Burgeson	Nov 12, 2014 03:35 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lori Burgeson	Nov 12, 2014 03:35 PM	Her I drive was mapping normally today, so she is good to go. She also inquired about FileMaker Pro 12 on the terminal servers. Sarah Beaird is the person who needs to grant her access to the list of users. As of now, all licenses are in use, so one person would need to be removed from that list or an additional license would need to be purchased.	Add Attachment
Lori Burgeson	Nov 11, 2014 03:10 PM	Michelle is available tomorrow at 2:45	Add Attachment
Lori Burgeson	Nov 11, 2014 01:08 PM	**This is an email** Hi Michelle, Please let me know when you are available and we will manually map your I drive. Thank you, Lori	Add Attachment
Lori Burgeson	Nov 11, 2014 06:52 AM	I drive, however, everything checks out. Her computer is in the correct OU, her username is in the correct group and has the needed membership in order to map the drive. The policy looks good, so I will talk with Dave Mc today to see what the problem might be. May need to manually map her drive.	Add Attachment
Lori Burgeson	Nov 11, 2014 06:50 AM	For some reason, she still cannot see the	Add Attachment
Lori Burgeson	Nov 07, 2014 02:05 PM	Task reassigned to Lori Burgeson.	Add Attachment
Lori Burgeson	Nov 07, 2014 02:05 PM	She is back on campus Monday and will let me know if she is having any issues	Add Attachment
Lori Burgeson	Nov 07, 2014 12:43 PM	**This is an email** Hi Michelle, I added you to that group. Please log out of your computer and back in to see the change. If you dont see the drive, please give me the WOU number of your computer and I will check to make sure your computer has been moved to the appropriate group as well. Thanks! Lori	Add Attachment
Lori Burgeson	Nov 07, 2014 12:43 PM	**This is an email** I am Education now (was SpEd in the past). I specifically need access to the ESOL folder. Thank you!	Add Attachment
Lori Burgeson	Nov 07, 2014 10:48 AM	**This is an email** Hi Michelle, I am looking into your request regarding access to an I drive. Are you in the Special Education department or Education department as they each have a different I drive and I want to make sure I am looking into giving you the right access. Thank you, Lori	Add Attachment
Tom Groves	Nov 03, 2014 04:19 PM	Task reassigned to Network Support.	Add Attachment
Kevin Thibeault	Nov 03, 2014 03:35 PM	**This is an email** Good afternoon! I no longer have access to the i drive (cannot see it or any files). Can you check on this please? Thank you in advance for your assistance! ~Michelle Evans	Add Attachment