Service Request Ticket

Service Request Information

CONTACT	Name	Barry, Angie	Date	Nov 04, 2014 11:33 AM
	Department	Campus Public Safety	Phone	88481
	Location		Email	barrya@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20110029 (opens in a new window)	Bldg/Room	ITC 008
	Service Tag	5SWG4R1	Description	Dell Latitude E6420 i7-2720QM (2.20GHz, 6M, 4GB)
	Serial No.	5SWG4R1	Location	Loaner shelf
	CPU	Intel Core i7-2720QM(2.2GHz, 6MB cache)
	OS	Unknown	Software	WIN 7 PRO SP1(64bit), Cyberlink Power DVD9.5.1 and Roxio Creator Starter ed bundled with laptop, Microsoft Office Pro Plus 2010 from P0081768 installed as Office Pro Plus 2007
	Wired NIC	5C:26:0A:66:C5:7A
	Wireless NIC	A0:88:B4:B0:51:D4
	Bluetooth NIC	D0:DF:9A:3C:85:48

TECHS	Submitted by	Alyssa Little	Contact	alittle11@wou.edu	88925
	Primary Technician		Contact	mrakestraw13@wou.edu	88925

Entered by	Date	Memo
Miles Rakestraw			Email Public
Entered by	Date	Memo
Miles Rakestraw	Nov 06, 2014 11:20 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Miles Rakestraw	Nov 06, 2014 11:20 AM	Laptop has been re-imaged and returned to WUC checkout.	Add Attachment
Miles Rakestraw	Nov 05, 2014 11:12 AM	Task reassigned to Miles Rakestraw.	Add Attachment
Alyssa Little	Nov 04, 2014 04:42 PM	Task reassigned to UCS Tech.	Add Attachment
Alyssa Little	Nov 04, 2014 04:42 PM	Status changed from (5) Completed to (1) Pending	Add Attachment
Alyssa Little	Nov 04, 2014 04:42 PM	**This is an email** So this laptop was supposedly fixed but it is doing exactly the same thing so it was not fixed. Can you please send someone over again to look at this? Thank you!	Add Attachment
Vikas Sharma	Nov 04, 2014 12:18 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Vikas Sharma	Nov 04, 2014 12:18 PM	Had an log on server error. Fixed it and worked fine	Add Attachment
Vikas Sharma	Nov 04, 2014 11:39 AM	Task reassigned to Vikas Sharma.	Add Attachment
Alyssa Little	Nov 04, 2014 11:33 AM	**This is an email** Laptop 2011-0029 needs some help. Students are having trouble logging into it. I can log in no problem but none of the local drives are on it. The laptop has been taken out of service and is in Chelsee Blatner¿s office.	Add Attachment