Service Request Ticket - # 55219

Service Request Information

CONTACT Name Heide, Kathy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 04, 2014 11:38 AM
Department College of Education Phone 88324
Location Email heidek@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20100617[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 66HZ9P1 Description Dell OptiPlex 980 MiniTower, IntelCore i7 Quad 870
Serial No. 66HZ9P1 Location PDR 2023 Giveaway

CPU Intel Core i7-870QM w/ VT(2.93GHz, 8MB cache)


OS Unknown Software WIN 7 Pro 64 bit bundled with desktop, MS office Pro Plus 2010 from P0077114 installed as Office Pro Plus 2007,Avid-Pinnacle Studio Ultimate Collection 14 from VISA2010001842, 80/20 share:Adobe Acrobat PRo v9 and Photoshop Ext CS5 from P0076844; SECONDARY install for ALICIA of Snagit 2019 Single user License Education MAC/WIN VISA2018008744 *also on primary station W#20150178 for Alicia's use only MAR2019 SR#;

Wired NIC 84:2B:2B:B3:DC:22

TECHS Submitted by Alyssa Little Contact alittle11@wou.edu 88925
Primary Technician Contact bidahor13@wou.edu 88925

Tracking

Entered by Date Memo
Babatunde Idahor
Email

Public
Entered by Date Memo
Babatunde Idahor Nov 07, 2014 09:00 AM 
Spoke to Heidi, she is working on getting a new 
monitor for the system unit.Once it's ready she 
will give us a call back.
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Babatunde Idahor Nov 06, 2014 04:48 PM 
Status changed from (1) Pending to (5) Completed
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Babatunde Idahor Nov 06, 2014 04:47 PM 
Setup is complete and ready for delivery.
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Babatunde Idahor Nov 05, 2014 12:35 PM 
Imaging..
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Babatunde Idahor Nov 04, 2014 05:05 PM 
Backing-up...
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Vikas Sharma Nov 04, 2014 01:38 PM 
Task reassigned to Babatunde Idahor.
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Vikas Sharma Nov 04, 2014 11:39 AM 
Task reassigned to Vikas Sharma.
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Alyssa Little Nov 04, 2014 11:38 AM 
They are needing one of the ED computers
completely wiped clean and moved to a new office. 

The computer is in ED 123 and needs to be moved to
ED 242. You'll need to pick up the key to the
office from the ED front desk.
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