Service Request Ticket - # 55230

Service Request Information

CONTACT Name Townsend, Kimber   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 05, 2014 01:17 PM
Department College of Education Phone 88082
Location Email townsendk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20100755[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Latitude E6410 2.80GHz, 1066MHz 4M L2 Cache
Serial No. BBSG3Q1 Location PDR

CPU Intel Core i7-640M(2.80GHz, 1066MHz, 4ML2)


OS Unknown Software WIN 7 Pro downgraded to WIN XP Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2010 installed as Office 2007 from P0079246

Wired NIC 5C:26:0A:3F:AA:D3


Wireless NIC 18:3D:A2:16:40:88


Bluetooth NIC 1C:65:9D:F5:5F:FC

TECHS Submitted by Shandelle Plasker Contact peppers@wou.edu 88956
Primary Technician Contact rtidwell11@wou.edu 88925

Tracking

Entered by Date Memo
Ruby Tidwell
Email

Public
Entered by Date Memo
Ruby Tidwell Nov 05, 2014 04:32 PM 
Status changed from (1) Pending to (5) Completed
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Ruby Tidwell Nov 05, 2014 04:32 PM 
Windows updates, Sophos, and iTunes all updated.  
Left VM - laptop is at SRD.
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Ruby Tidwell Nov 05, 2014 03:02 PM 
Task reassigned to Ruby Tidwell.
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Ruby Tidwell Nov 05, 2014 03:02 PM 
Running updates now
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Miles Rakestraw Nov 05, 2014 01:49 PM 
Laptop has been brought back to ITC 007. It is at
my desk.
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Shandelle Plasker Nov 05, 2014 01:17 PM 
She has a computer that has been moved around a
few times to different people. When she went to go
use the computer it says it has 52 updates and
that sophos is unable to use. The computer is
located in her office and she would like to either
have someone come get it or drop it off.
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