Service Request Ticket - # 55238

Service Request Ticket - # 55238

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Service Request Information

CONTACT	Name	Palmer, Tina L.	Date	Nov 05, 2014 03:49 PM
	Department	Student Success & Advising Office	Phone	88732
	Location		Email	palmert@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20090481 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Xerox Phaser 3600DN Monochrome Laser Printer
	Serial No.	MHB859316	Location	PDR
	Model	3600/DN	Hostname	aa-aalc.wou.edu/aa-aalc
	Notes	40ppm, PS3, 128MB Memory Network Print, Duplex 110V, extra 500 sheet feeder on same orderPRINT MAINT: Fuser #126N00324 V2013003992& Feed Roller #022N02187, Mea Unit Pick Up Housing #022N02177, 3635Mfp Mea-Unit_Holder Pad #019N00947 V2013003996 SR53561MAY14, JC90-00932A Cassette Pickup Roller & JC97-03249A Separation Pad V2014004254 & Pickup Roller Large Capacity Feeder #A2035(Samsung JC97-02233A)V2014004269 NOV14SR55238; Fuser Maint. Kit, 110V V2014004497 SR56345MAR15 IP: 140.211.64.46	Ink/Toner Refill
	Wired NIC	00:00:AA:BD:54:01

TECHS	Submitted by	Meghann Thilberg	Contact	mthilberg12@wou.edu	88925
	Primary Technician		Contact	thibeaultm@wou.edu	88925

Tracking

Entered by	Date	Memo
Megan Thibeault			Email Public
Entered by	Date	Memo
Megan Thibeault	Nov 21, 2014 04:11 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Megan Thibeault	Nov 21, 2014 04:11 PM	The second tray has been delivered. Left Tina a VM to let her know that we have returned tray 2	Add Attachment
Katie Halvorson	Nov 21, 2014 04:05 PM	Status changed from (5) Completed to (1) Pending	Add Attachment
Katie Halvorson	Nov 21, 2014 04:05 PM	**This is an email** I just checked the printer that this service ticket it on and we are still missing the bottom paper drawer. Please sure that is replaced before this ticket is closed. Thanks! Tina	Add Attachment
Megan Thibeault	Nov 21, 2014 04:02 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Megan Thibeault	Nov 21, 2014 04:02 PM	got new rollers, printer is functioning like it should.	Add Attachment
Megan Thibeault	Nov 13, 2014 08:27 AM	waiting on parts	Add Attachment
Megan Thibeault	Nov 06, 2014 01:17 PM	Contact changed from Student Student to Tina L. Palmer.	Add Attachment
Megan Thibeault	Nov 06, 2014 01:17 PM	019N00947-MEA UNIT HOLDER PAD JC97-02441A FEED ROLLER ASSEMBLY PR#8078	Add Attachment
Megan Thibeault	Nov 06, 2014 10:46 AM	Need to order parts, new feed rollers and possibly new feed sensor. Will let Tina know as soon as I have time to get over there.	Add Attachment
Katie Halvorson	Nov 06, 2014 09:16 AM	Tina called and asked why there was a sign on the printer and that they need it fixed asap. I let her know she can connect to other printers and that a tech came by and it is being looked into.	Add Attachment
Ruby Tidwell	Nov 05, 2014 05:01 PM	Task reassigned to Megan Eichler.	Add Attachment
Ruby Tidwell	Nov 05, 2014 05:01 PM	Both trays are doing the same thing	Add Attachment
Ruby Tidwell	Nov 05, 2014 04:49 PM	Paper isn't feeding correctly; it folds back in the paper tray but isn't pulling into the printer, it just curves back and stops - not your typical paper jam.	Add Attachment
Ruby Tidwell	Nov 05, 2014 04:32 PM	Task reassigned to Ruby Tidwell.	Add Attachment
Meghann Thilberg	Nov 05, 2014 03:49 PM	printer in AALC (downstairs in the WUC) saying there is a paper jam. they keep looking and there is no paper jam.	Add Attachment