Service Request Ticket

Service Request Information

CONTACT	Name	Student, Student	Date	Nov 05, 2014 03:58 PM
	Department		Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20090356 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Apple iMac, 24-inch, 2.66GHz Intel Core 2 Duo#Z0FP
	Serial No.	SQP91901J0TG	Location	PDR
	CPU	Intel Core 2 Duo 2.66GHz(6MB L2, 1066MHz FB)
	OS	Unknown	Software	Mac OS X v10.5 Leopard (includes iTunes, Time Machine, Quick Look, Spaces, Spotlight, Dashboard, Mail, iTunes, iChat, Safari, Address Book, QuickTime, iCal, DVD Player, Photo Booth, Front Row, Xcode Developer Tools), bundled with iLife ¿09 (includes iPhoto, iMovie, iDVD, iWeb, GarageBand), Microsoft Office 2008 for MAC from P0071641, Adobe Web Prem CS5 & InDesign CS5 for MAC from P0076844
	Wired NIC	00:25:4B:9D:66:3E
	Wireless NIC	00:24:36:B5:3E:8A
	Bluetooth NIC	00:25:00:C0:DC:E4

TECHS	Submitted by	Meghann Thilberg	Contact	mthilberg12@wou.edu	88925
	Primary Technician		Contact	rtidwell11@wou.edu	88925

Entered by	Date	Memo
Ruby Tidwell			Email Public
Entered by	Date	Memo
Ruby Tidwell	Nov 06, 2014 08:32 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Ruby Tidwell	Nov 06, 2014 08:32 AM	Unbound and rebound	Add Attachment
Ruby Tidwell	Nov 06, 2014 08:21 AM	Task reassigned to Ruby Tidwell.	Add Attachment
Lori Burgeson	Nov 06, 2014 07:06 AM	Please unbind and rejoin to the domain. Let me know when it has been done so I can move the computer into the appropriate OU.	Add Attachment
Meghann Thilberg	Nov 05, 2014 03:58 PM	Kyle Lane called needing help with his computer. An error pops up: network error - no accounts available It's a MAC and it's number is: 20090356 He is in HWC 125 (football department)	Add Attachment