Service Request Ticket - # 55245

Service Request Information

CONTACT Name McDonough, Erin   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 06, 2014 10:37 AM
Department Strategic Communications & Marketing Phone 89120
Location Email mcdonoughe@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20081139[Edit Inv] (opens in a new window) Bldg/Room ITC 009
Service Tag Description Dell OptiPlex 760 SFF, 3.0GHz, 6M, 1333MHz FSB
Serial No. BZQ75J1 Location ITC 009 ( From TODD Grant Management Office )

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Windows XP Pro, 64 bit Software Windows Vista Bus downgraded to WIN XP Pro SP3, Microsoft Office 2007 Pro Plus license from P0070742

Wired NIC 00:24:E8:18:F0:BB

TECHS Submitted by Alyssa Little Contact alittle11@wou.edu 88925
Primary Technician Contact mrakestraw13@wou.edu 88925

Tracking

Entered by Date Memo
Miles Rakestraw
Email

Public
Entered by Date Memo
Miles Rakestraw Nov 06, 2014 01:17 PM 
Status changed from (1) Pending to (5) Completed
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Miles Rakestraw Nov 06, 2014 01:17 PM 
Went to look at the computer.  Nothing seems to be
wrong with it, and is pretty clean.  I imagine the
noise came from the fan. I informed them that they
might want to consider replacing the PC as it is a
XP machine.
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Miles Rakestraw Nov 06, 2014 01:00 PM 
Task reassigned to Miles Rakestraw.
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Alyssa Little Nov 06, 2014 10:51 AM 
I lied, the computer is in the Cottage 107
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Alyssa Little Nov 06, 2014 10:37 AM 
The computer with the issue is in Gentle house,
ask for the student manager Shurisa Steed.

****This is an email****
Hello,

My computer's tower is humming loudly and there is
a possibility that the fan is going out. It isn't
a consistent hum but it can hum for long periods
of time. I would love it if someone wouldn't mind
coming over and looking at it to see if it can be
helped or how detrimental it is to the computer.
If you have any questions please let me know, I
would love to answer them.

Thank you so much for your time,
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