Service Request Ticket - # 55250

Service Request Ticket - # 55250

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Service Request Information

CONTACT	Name	Clark, Adry	Date	Nov 06, 2014 11:43 AM
	Department	Service Learning & Career Development	Phone	88648
	Location		Email	clarka@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20110843 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	OptiPlex 990 SFF, Intel Core i5 2500(3.3GHz, 6M)
	Serial No.	2GK65V1	Location	PDR
	CPU	Intel Core i5-2500(3.3GHz,6M,TV-x)
	OS	Windows 7 Pro, 64 bit	Software	MS Office Pro Plus 2010 from P0085446
	Wired NIC	18:03:73:23:50:DF

TECHS	Submitted by	Alyssa Little	Contact	alittle11@wou.edu	88925
	Primary Technician		Contact	bidahor13@wou.edu	88925

Tracking

Entered by	Date	Memo
Babatunde Idahor			Email Public
Entered by	Date	Memo
Babatunde Idahor	Nov 07, 2014 10:55 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Babatunde Idahor	Nov 07, 2014 10:55 AM	Updates complete.	Add Attachment
Babatunde Idahor	Nov 07, 2014 09:24 AM	I'll go check it out.	Add Attachment
Meghann Thilberg	Nov 07, 2014 09:15 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Meghann Thilberg	Nov 07, 2014 09:15 AM	Called with this update that is popping up on her computer. She wants to know whether to just ignore it or to get it fixed. I you could call her or go back over to the SLCD and check it out that would be great! Malware bites, anti-malware. Scan complete: Non Malware detected. Finished scanning system One or more potentially unwanted objects have been detected.	Add Attachment
Babatunde Idahor	Nov 06, 2014 04:47 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Babatunde Idahor	Nov 06, 2014 04:47 PM	Scan complete.All updates installed.	Add Attachment
Babatunde Idahor	Nov 06, 2014 03:40 PM	She had a zip file infected with a virus.She had an error message prompt every time she opened a browser.So, I'm running the malware scan and Sophos. I just uninstalled the application file. Still waiting on the scan to finish-up.She had 40 uninstalled msft security updates.Also, installing the updates and updating the browsers too.	Add Attachment
Babatunde Idahor	Nov 06, 2014 01:10 PM	Task reassigned to Babatunde Idahor.	Add Attachment Error msg.jpg
Alyssa Little	Nov 06, 2014 11:43 AM	A window popped up on her computer warning her that there was a security breech on her computer, but she said that the window that popped up with the warning looked suspicious.	Add Attachment