Service Request Ticket

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Service Request Information

CONTACT	Name	Baldwin, Paula	Date	Nov 06, 2014 12:29 PM
	Department	Humanities Division	Phone	88065
	Location		Email	baldwinp@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20120652 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	iMac, 21.5-inch, Intel Core i5, 2.7GHz, Quad core
	Serial No.	D25K80KLDNML	Location	PDR
	CPU	Intel Core i5(2.7GHz Quade-core, 6MB L3)
	OS	Unknown	Software	MS Office 2011 Std for MAC from P0088808, EndNote X6 for MAC from P0090632
	Wired NIC	10:DD:B1:A4:C4:9C
	Wireless NIC	8C:2D:AA:4B:DB:73
	Bluetooth NIC	8C:2D:AA:4B:DB:74

TECHS	Submitted by	Alyssa Little	Contact	alittle11@wou.edu	88925
	Primary Technician		Contact	rtidwell11@wou.edu	88925

Tracking

Entered by	Date	Memo
Ruby Tidwell			Email Public
Entered by	Date	Memo
Ruby Tidwell	Jan 27, 2015 11:28 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Ruby Tidwell	Jan 27, 2015 11:28 AM	Met with Paula. Every time she tries to edit/sign a pdf, it gives her a keychain error message and exits. Tried a reinstall and updates with no success. I let her know her that since the issue is keychain related, we would have to perform a reimage. She does not want to do that at this point as it's only affecting reader for now. She will contact us if/when she wants to reimage, but doesn't want to give up her computer, even with a loaner, at least until summer.	Add Attachment
Ryan Ripp	Jan 27, 2015 10:34 AM	Paula just called in to make sure that someone will be on their way to help her at noon today.	Add Attachment
Lori Burgeson	Jan 23, 2015 10:10 AM	Task reassigned to Ruby Tidwell.	Add Attachment
Lori Burgeson	Jan 23, 2015 10:10 AM	Ruby, can you please help Paula out next Tuesday, Jan 27th at noon?	Add Attachment
Nick Moore	Jan 23, 2015 08:55 AM	Priority changed from (2) High Priority to (3) Priority.	Add Attachment
Nick Moore	Jan 23, 2015 08:55 AM	**This is an email** Then let's do it next week. On Tuesday. At noon. Sent from Dr. Baldwin's sweet, sweet iPhone.	Add Attachment
Nick Moore	Jan 22, 2015 07:38 PM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Nick Moore	Jan 22, 2015 07:38 PM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Nick Moore	Jan 22, 2015 07:38 PM	She is available at 10 am tomorrow	Add Attachment
Nick Moore	Jan 21, 2015 11:00 AM	**This is an outgoing email** Hi Paula, We were just following up with you regarding a service request that we have for you. (#55253) Description: Adobe keeps crashing We were wondering if we could schedule a time to meet with you to resolve the issue or if the issue was still happening. Thanks, Nick Moore	Add Attachment Public
Lori Burgeson	Jan 20, 2015 01:40 PM	Nick: Can you please try to get in contact with Paula again?	Add Attachment
Nick Moore	Jan 07, 2015 12:28 PM	she was not in her office i will have to wait for her to reply to the vm or Email. found that the problem seems to be with an update that is needed for adobe on her computer.	Add Attachment
Nick Moore	Jan 07, 2015 12:14 PM	left VM, going to her office to see if/when she is available.	Add Attachment
Lori Burgeson	Jan 07, 2015 08:44 AM	Task reassigned to Nick Moore.	Add Attachment
Lori Burgeson	Jan 07, 2015 08:44 AM	Nick: Please contact Paula today to see if we can help her out with her Adobe issue.	Add Attachment
Nick Moore	Dec 31, 2014 08:01 AM	**This is an email** I thought I might make it in today but my plans have changed. I'll be in starting next week. Let's schedule then. Paula	Add Attachment
Nick Moore	Dec 29, 2014 08:46 AM	**This is an outgoing email** Hi Paula, We were just following up with you regarding a service request that we have for you. (#55253) Description: Adobe keeps crashing We were wondering if you are available anytime during this week for us to have a look at your computer and try to get it back to normal. Thanks, Nick Moore	Add Attachment Public
Nick Moore	Dec 29, 2014 08:46 AM	Left a VM	Add Attachment
Miles Rakestraw	Dec 02, 2014 10:40 AM	**This is an email** Absolutely we can wait until after exam week. Just let us know a date and time that works best for you and we will set up and appointment. ~Miles R. UCS Tech 88925	Add Attachment
Miles Rakestraw	Dec 02, 2014 10:39 AM	**This is an email** I do appreciate your follow-up. However, do you think it could wait until at least exam week? Right now, I can't afford to be off my computer for the smallest amount of time. Would exam week work for you? Dr. B	Add Attachment
Miles Rakestraw	Dec 01, 2014 11:52 AM	**This is an email** Dr. Baldwin, Hello it seems that we still have a service request open to troubleshoot the Adobe trouble you are having. We would like to set up a time that is most convenient for you to resolve this issue. If you could e-mail or call at 88925 with a time that will work for you we can help you get your Adobe troubles resolved. Thank You, Miles R. UCS Tech 88925	Add Attachment
Miles Rakestraw	Nov 19, 2014 02:42 PM	**This is an email** I am so sorry I haven't been available. I am leaving for a conference and I'll be back on Monday. Perhaps we can revisit this problem then? Dr. B	Add Attachment
Miles Rakestraw	Nov 19, 2014 02:12 PM	**This is an email** Mrs. Baldwin, Hello we noticed that you still have an open ticket with concerning Adobe crashing. We would like to get this issue resolved. If you could please contact us with a time you would be available for us the troubleshoot it would be greatly appreciated. Thank You, Miles UCS Tech 88925	Add Attachment
Miles Rakestraw	Nov 18, 2014 12:38 PM	left VM	Add Attachment
Babatunde Idahor	Nov 14, 2014 10:00 AM	Task reassigned to UCS Tech.	Add Attachment
Babatunde Idahor	Nov 13, 2014 04:34 PM	I went over to her office while at the HSS building - but, she wasn't in her office.(Door was locked).	Add Attachment
Babatunde Idahor	Nov 13, 2014 04:32 PM	Kindly, ignore the last entry for this task- it was meant for SR#:55248.	Add Attachment
Babatunde Idahor	Nov 13, 2014 04:25 PM	Went over to her office.She mentioned her macis acting fine.But, I'll go ahead and run the disk verification and clear the cache to improve the speed on her machine.	Add Attachment
Babatunde Idahor	Nov 13, 2014 01:30 PM	Task reassigned to Babatunde Idahor.	Add Attachment
Babatunde Idahor	Nov 11, 2014 03:04 PM	Left a VM.	Add Attachment
Alyssa Little	Nov 06, 2014 12:29 PM	Every time Paula goes to open a pdf adobe crashes on her. Tomorrow 10-11	Add Attachment