Service Request Ticket - # 55265

Service Request Information

CONTACT Name Timken, Gay   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 07, 2014 10:22 AM
Department Health & Exercise Science Phone 88217
Location Email timkeng@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20121219[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple MacBook Pro 13 inch (Intel Core i5 2.5GHz)
Serial No. C1MKV1QHDV30 Location PDR

CPU intel Core i5(2.5GHz Dual-core


OS MAC OS X 10.8 (Mountain Lion) Software MS Office 2011 Std for MAC from P0090649

Wired NIC 10:DD:B1:D9:FF:CE


Wireless NIC 88:1F:A1:1F:90:58


Bluetooth NIC 88:1F:A1:1F:90:59

TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact nmoore10@wou.edu 88925

Tracking

Entered by Date Memo
Nick Moore
Email

Public
Entered by Date Memo
Nick Moore Nov 21, 2014 08:21 AM 
Status changed from (1) Pending to (5) Completed
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Nick Moore Nov 14, 2014 10:59 AM 
left a vm seeing if everything was working fine.
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Nick Moore Nov 12, 2014 08:08 AM 
Task reassigned to Nick Moore.
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Katie Halvorson Nov 11, 2014 09:53 AM 
Priority changed from (2) High Priority to (3) Priority.
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Katie Halvorson Nov 11, 2014 09:53 AM 
She has class now and is gone for the day so it
can be looked at in the next couple days too.
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Katie Halvorson Nov 11, 2014 09:52 AM 
Task reassigned to UCS Tech.
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Katie Halvorson Nov 11, 2014 09:52 AM 
She can't add the PE-HPE printer.  But she can see
it on the list, just won't let her add.
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Nick Moore Nov 10, 2014 12:20 PM 
Task reassigned to Nick Moore.
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Zach Myers Nov 07, 2014 02:49 PM 
Task reassigned to UCS Tech.
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Zach Myers Nov 07, 2014 02:49 PM 
There are a number of problems with her computer that weren't 
fixed when she was first seen by a tech, so I told her re-imaging 
was probably the best course. She will back up all of her personal 
files and will bring her computer in next week.
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Zach Myers Nov 07, 2014 02:29 PM 
Task reassigned to Zach Myers.
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Zach Myers Nov 07, 2014 02:29 PM 
Gonna go see what exactly is happening.
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Katie Halvorson Nov 07, 2014 10:22 AM 
Computer is acting very weird.  Firefox will crash
and after she restarts, nothing is fixed.  She has
been having problems with this computer for awhile
now.  She did an update last night and has been
acting even more funny.  When she unplugs the
computer to go home (she has two screens in her
office), it doesn't know that she has unplugged. 
She would like someone to come over ASAP.

541-609-0133
She is in her office till 1145 and then back
little after 2 and leaving for the day at 3.
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