Service Request Ticket - # 55269

Service Request Ticket - # 55269

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Service Request Information

CONTACT	Name	Carrillo-Garcia, Adriana	Date	Nov 07, 2014 12:42 PM
	Department	Admissions Office	Phone	89366
	Location		Email	carrilloa@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20070390 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	HP LaserJet P3005n Printer # Q7814A#ABA
	Serial No.	SCND1S70672	Location	PDR
	Model	Q7814A	Hostname	sep.wou.edu
	Notes	Printer Maint:HP LJXXXX Pickup Roller from VISA2013004000 SR53608 MAY2014 P3005n Maint. Kit #KIT-MAINT-P300-BB from P0093971 SR53608 MAY2014, IP:140.211.64.52	Ink/Toner Refill
	Wired NIC	00:1A:4B:22:29:AE

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	burgesonl@wou.edu	88955

Tracking

Entered by	Date	Memo
Lori Burgeson			Email Public
Entered by	Date	Memo
Lori Burgeson	Nov 11, 2014 10:31 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lori Burgeson	Nov 11, 2014 10:31 AM	**This is an email** Ok, sounds good! We will reopen that ticket if it happens again. Lori	Add Attachment
Lori Burgeson	Nov 11, 2014 10:31 AM	**This is an email** The same issue hasn't happened. I don't know who was the one printing because students have access to that printer. I'll let you know if it happens again though. Thank you! -Adriana	Add Attachment
Lori Burgeson	Nov 11, 2014 09:58 AM	Task reassigned to Lori Burgeson.	Add Attachment
Lori Burgeson	Nov 11, 2014 09:58 AM	**This is an email** Hello, In looking at your ticket, I performed some work on the print server. It seemed as though a document was printing (sounded like a PDF document) last Friday that looked to print in code. Could you please test printing again to that printer and let me know if you are still seeing the same issue? Thank you, Lori	Add Attachment
Zach Myers	Nov 07, 2014 03:30 PM	Lori changed something on the server so I called and asked them to retry whatever they were printing in the first place, they said they will on monday.	Add Attachment
Katie Halvorson	Nov 07, 2014 12:42 PM	The printer just started printing pages of code and it printed like 100s of pages and the worker went in and cancelled the job so it would stop. Someone sent something to the printer and it responded this way. When the student worker prints to it, the printer says "attention" on it. SE-SEP	Add Attachment