Service Request Ticket - # 55272

Service Request Information

CONTACT Name Wilkins, John   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 07, 2014 02:39 PM
Department Student Engagement Phone 88229
Location Email wilkinsj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20070533[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell OptiPlex 745 2.13GHz, 2M, 1066FSB
Serial No. 1r8l5f1 Location PDR

CPU Intel Core 2 Duo E6400(2.13GHz, 2M, 1066MHz FSB)


OS Unknown Software MS Win Xp Pro installed, MS Office Pro 2007 from P0064260

Wired NIC 00:1A:A0:7B:0F:96

TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact rtidwell11@wou.edu 88925

Tracking

Entered by Date Memo
Ruby Tidwell
Email

Public
Entered by Date Memo
Ruby Tidwell Nov 14, 2014 10:35 AM 
Status changed from (1) Pending to (5) Completed
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Ruby Tidwell Nov 13, 2014 10:49 AM 
Delivered
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Ruby Tidwell Nov 12, 2014 02:10 PM 
Meeting to swap computers tomorrow (11/13) at ten
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Ruby Tidwell Nov 11, 2014 09:43 AM 
Contacted Gabbi about computer; waiting to hear 
back from her - in the meantime, I am setting up a 
loaner from storage for them running Windows 7.
W20100089
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Ruby Tidwell Nov 11, 2014 07:59 AM 
Task reassigned to Ruby Tidwell.
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Lori Burgeson Nov 10, 2014 10:50 AM 
Task reassigned to UCS Tech.
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Ruby Tidwell Nov 07, 2014 03:07 PM 
Task reassigned to Ruby Tidwell.
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Katie Halvorson Nov 07, 2014 02:39 PM 
Gabby called to say her computer is running really
slow.  She has to open Task manager and it takes a
long time to pop up and respond to any commands. 
It seems to be pretty random when it happens but
she can't get anything done.  She is using wired
connection.

WUC 106A
88367
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