Service Request Ticket

Service Request Information

CONTACT	Name	Morgan, Shelby	Date	Nov 07, 2014 04:01 PM
	Department	The Research Institute	Phone	88754
	Location		Email	morgans@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20110710 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	OptiPlex 990 SFF, Intel Core i5 2500(3.3GHz, 6M)
	Serial No.	3BH3PS1	Location	PDR
	CPU	Intel Core i5-2500(3.3GHz,6M,TV-x)
	OS	Windows 7 Pro, 64 bit	Software	MS Office 2010 Pro Plus from P0085122 installed as Office 2007, transferred from 2008101 SPSS-PASW Statistics Base 17.0 and Custom Tables 17.0 with FREE UGRADES for BOTH to SPSS18 from P0071702, CorelDraw Graphics Suite X6 from VISA2013003881, NVivo v9 from P0084786
	Wired NIC	18:03:73:50:6A:E2

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	nmoore10@wou.edu	88925

Entered by	Date	Memo
Nick Moore			Email Public
Entered by	Date	Memo
Nick Moore	Nov 11, 2014 03:46 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Nick Moore	Nov 11, 2014 03:46 PM	swapped PSU's	Add Attachment
Nick Moore	Nov 10, 2014 09:32 AM	loaner ready to go. will get it installed later today. she wasn't avaliable this morning.	Add Attachment
Lori Burgeson	Nov 10, 2014 07:13 AM	Task reassigned to Nick Moore.	Add Attachment
Lori Burgeson	Nov 10, 2014 07:13 AM	Nick: Please get a loaner computer in place for Shelby. I warrantied a PSU through Dell and we should receive it tomorrow.	Add Attachment
Katie Halvorson	Nov 07, 2014 04:02 PM	She is leaving for the day now. Monday she is around except from 10-1130.	Add Attachment
Katie Halvorson	Nov 07, 2014 04:01 PM	She was working on her computer and the tower just turned off and there was a smell. She tried different power supply and nothing is working. She said the green light to the power supply is off and can't get the tower to turn on.	Add Attachment