Service Request Ticket

Service Request Information

CONTACT	Name	Ward, Michael	Date	Nov 07, 2014 04:12 PM
	Department	Natural Science Division	Phone	88443
	Location		Email	wardm@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20101144 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 960 SFF, 3.0GHz,6M,1333MHz FSB
	Serial No.	55MPFQ1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Unknown	Software	MS Office Pro Plus 2010 from P0080082 installed as Office Pro Plus 2007
	Wired NIC	BC:30:5B:DA:AC:32

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	mcevilld@wou.edu	88507

Entered by	Date	Memo
Dave McEvilly			Email Public
Entered by	Date	Memo
Dave McEvilly	Nov 12, 2014 01:21 PM	Done	Add Attachment
Lori Burgeson	Nov 12, 2014 08:48 AM	The file is H:\MyDocumentsHDrive\CurrentCourses\254 Fall 2014\CalcPlot3D\254CalcPlot3DCh11Sec1F14.tex I need the version from before November 6. Thanks. Mike Ward	Add Attachment
Lori Burgeson	Nov 11, 2014 03:28 PM	Status changed from (5) Completed to (1) Pending	Add Attachment
Lori Burgeson	Nov 11, 2014 03:28 PM	Didnt mean to close ticket	Add Attachment
Lori Burgeson	Nov 11, 2014 03:27 PM	Task reassigned to Davy McEvilly.	Add Attachment
Lori Burgeson	Nov 11, 2014 03:27 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Katie Halvorson	Nov 07, 2014 04:12 PM	**This is an email** I'm available any morning before 10AM. Machine # 20101144 Thanks.	Add Attachment
Katie Halvorson	Nov 07, 2014 04:12 PM	**This is an email** I need to restore a file that I accidentally overwrote today. I tried running H:\.snapshot, but the most recent files that appeared were from back in September. Mike Ward	Add Attachment