Service Request Ticket

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CONTACT	Name	Burgeson, Lori	Date	Nov 10, 2014 02:29 PM
	Department	University Computing Solutions	Phone	88955
	Location		Email	burgesonl@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20110400 (opens in a new window)	Bldg/Room	ITC 103
	Service Tag		Description	Apple iMac 27-inch,3.4GHz Quad-Core Intel i7 #Z0M7
	Serial No.	D25GQ1FQDHJW	Location	Interactive/Motion Classroom Lab Station #09
	CPU	3.4GHz Quad-Core Intel Core i7
	OS	Unknown	Software	bundled with iLife'11, OpenOffice, (Large set of Freeware from Tankersly), Adobe CS5.5 Master Coll. for MAC from P0083034, AutoDesk Ent. Creation Suite(Maya) from P0083231, MAX/MSP/Jitter6 + Gen from P0083230, Adobe Master Coll. CS6 from P0091311 JULY2013
	Wired NIC	3C:07:54:2D:9E:A7
	Wireless NIC	E4:CE:8F:67:92:77
	Bluetooth NIC	34:51:C9:F2:D6:1C

TECHS	Submitted by	Kevin Thibeault	Contact	kthibeault11@wou.edu	88925
	Primary Technician		Contact	burgesonl@wou.edu	88955

Tracking

Entered by	Date	Memo
Lori Burgeson			Email Public
Entered by	Date	Memo
Lori Burgeson	Dec 17, 2014 09:35 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lori Burgeson	Dec 17, 2014 09:35 AM	Computer has been imaged, updated, tested programs, and is now back in ITC 103	Add Attachment
Lori Burgeson	Dec 16, 2014 07:52 AM	Picked up iMac yesterday. It was a faulty hard drive. Imaging computer now and will place back in lab once complete.	Add Attachment
Lori Burgeson	Dec 15, 2014 07:25 AM	Wasn't able to get computer as Friday afternoon became really busy. Will leave early today to grab computer.	Add Attachment
Lori Burgeson	Dec 12, 2014 06:41 AM	Yesterday became extremely busy in the afternoon. Will leave early today to swing by to pick up computer.	Add Attachment
Lori Burgeson	Dec 11, 2014 07:13 AM	Received a call from the Mac store. Will swing by the Mac Store to pick up computer.	Add Attachment
Lori Burgeson	Dec 05, 2014 06:47 AM	Mac HouseCalls came yesterday and replaced the parts that were warrantied. The issue is still happening, so they took the iMac back to the store with them to send in to Apple.	Add Attachment
Lori Burgeson	Dec 02, 2014 06:50 AM	Repair is scheduled for Thursday, Dec. 4 at 2pm	Add Attachment
Lori Burgeson	Nov 18, 2014 07:54 AM	Still waiting for call from Apple regarding repair	Add Attachment
Lori Burgeson	Nov 14, 2014 12:58 PM	**This is an email** Hi Daniel, I just wanted to touch base with you regarding the iMac we had to take from the 103 lab. I am still waiting for parts to arrive before we can get it fixed, but as soon as they have been received, we will get the computer fixed up and back in the lab. Thanks, Lori	Add Attachment
Lori Burgeson	Nov 14, 2014 12:57 PM	Still waiting for parts to arrive at Corvallis Mac store before they are able to schedule an appointment.	Add Attachment
Lori Burgeson	Nov 12, 2014 07:27 AM	Contact changed from Student Student to Lori Burgeson.	Add Attachment
Lori Burgeson	Nov 12, 2014 07:27 AM	Repair for case 694992317 Parts: Logic board, power supply, power cable	Add Attachment
Lori Burgeson	Nov 11, 2014 09:18 AM	20110413 will show the Apple logo and status bar at startup and immediately shut off. Will call AppleCare for a HouseCall	Add Attachment
Ruby Tidwell	Nov 11, 2014 09:16 AM	Task reassigned to Lori Burgeson.	Add Attachment
Ruby Tidwell	Nov 11, 2014 09:16 AM	20110400 booted successfully after a restart; 20110413 will power on and show the apple logo, but will then shut off.	Add Attachment
Ruby Tidwell	Nov 11, 2014 09:05 AM	Task reassigned to Ruby Tidwell.	Add Attachment
Kevin Thibeault	Nov 10, 2014 02:29 PM	**This is an email** The following machines are not booting up properly: 20110400 20110413 Please check them out as soon as possible. Thank you.	Add Attachment