Service Request Ticket - # 55289

Service Request Information

CONTACT Name Foster, David   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 10, 2014 03:23 PM
Department Social Science Phone 88805
Location Email fosterd@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20110213[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 990 Minitower, i7-2600 (3.4GHz 8M)
Serial No. 3169ZQ1 Location PDR

CPU Intel Core i7-2600(3.4GHz, 8M)


OS Unknown Software Win 7 Pro, bundled with Roxio Creator and CyberLink PowerDVD, MS Office Pro Plus 2010 from P0081747 installed as Office Pro Plus 2007

Wired NIC 18:03:73:B3:90:60

TECHS Submitted by Kevin Thibeault Contact kthibeault11@wou.edu 88925
Primary Technician Contact bidahor13@wou.edu 88925

Tracking

Entered by Date Memo
Babatunde Idahor
Email

Public
Entered by Date Memo
Babatunde Idahor Jan 12, 2015 03:00 PM 
Status changed from (1) Pending to (5) Completed
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Babatunde Idahor Jan 12, 2015 03:00 PM 
Machine set-up complete.
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Babatunde Idahor Jan 07, 2015 01:57 PM 
Left a VM.
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Babatunde Idahor Jan 07, 2015 12:58 PM 
I used the electric duster to clean-out the dust 
from the system-unit.
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Babatunde Idahor Jan 07, 2015 12:55 PM 
Brought the system unit back to the office.I 
did a diagnostic scan.It was a pass for the 
keep components from RAM, HDD to the 
processor.The fans
are also working properly.I did a virus scan - 
no virus was detected.I ran windows updates.
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Babatunde Idahor Nov 20, 2014 03:52 PM 
*** E-mail ***
Hello Dr Foster,

As discussed earlier today , we would need to 
work on your PC at the office.Before we can do 
that - we need you to back-up all your 
information to the H: drive.That way you don't 
lose any of your pertinent data. Kindly, get 
back to me once , it's done. I'll pop-by 
tomorrow - Friday the 20th ; to pick it up as 
agreed.I'll provide you with a loaner PC for 
you to work with while we fix it.

regards.

UCS Tech.
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Babatunde Idahor Nov 20, 2014 03:34 PM 
I'll assign a loaner to him - so , we can work on 
the it.I might have to re-image the machine again.
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Babatunde Idahor Nov 10, 2014 04:51 PM 
Went over to his office-I had to re-position the 
RAM and the HDD onto to board.I'll need to blow-
out the dust from the machine.I'll schedule a time 
tomorrow to pick up the machine.
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Babatunde Idahor Nov 10, 2014 04:44 PM 
Task reassigned to Babatunde Idahor.
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Kevin Thibeault Nov 10, 2014 03:23 PM 
He just called and said that his computer randomly
will shut down and reboot for no reason what so
ever. This has been happening for a couple weeks
now and he would like to get it fixed.
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