Service Request Ticket

Service Request Information

CONTACT	Name	Fordham, Kayla	Date	Nov 11, 2014 08:50 AM
	Department	Human Resources	Phone	88490
	Location		Email	fordhamk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20101459 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 990 SFF Core i5-2400, 3.1GHz,6M,TV-x
	Serial No.	44VSJQ1	Location	PDR
	CPU	Intel Core i5-2400(3.1GHz,6M,TV-x)
	OS	Unknown	Software	MS Office Pro Plus 2010 from P0080959 installed as Office Pro Plus 2007, Adobe Acrobat Pro XI(v.11) from P0093895 TRANSFER to W#20150658 SR62194 DEC2016
	Wired NIC	78:2B:CB:A6:40:CF

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	dkarbia11@wou.edu	88925

Entered by	Date	Memo
Dyl Karbia			Email Public
Entered by	Date	Memo
Dyl Karbia	Nov 11, 2014 01:47 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Dyl Karbia	Nov 11, 2014 01:47 PM	Installed office 2010.	Add Attachment
Dyl Karbia	Nov 11, 2014 09:22 AM	Check her office she wasn't around. I was informed by her co-worker that she's in a meeting. I asked that she call me upon her return.	Add Attachment
Lori Burgeson	Nov 11, 2014 09:10 AM	Install Office 2010 as it doesnt have a valid license for Office 2013	Add Attachment
Dyl Karbia	Nov 11, 2014 09:00 AM	Task reassigned to Dyl Karbia.	Add Attachment
Katie Halvorson	Nov 11, 2014 08:50 AM	**This is an email** Hi there, I emailed Tricia last night because I wanted to see how much it would cost before installing it and she let me know it wouldn't cost anything - To just email the service request desk and a tech could come up a install it. I hope that helps :/ Let me know if I should go through a purchase it instead. Thank you so much! Kayla	Add Attachment
Katie Halvorson	Nov 11, 2014 08:50 AM	**This is an email** Good morning, We would like to install the newest version of Microsoft Office on the front desk computer in the HR office. It currently has Microsoft 2007. The WOU number for the computer is 20101459. Thank you so much,	Add Attachment