Service Request Ticket - # 55303

Service Request Information

CONTACT Name Carter, Scott   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 11, 2014 05:00 PM
Department Library & Media Services Phone 88848
Location Email carters@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20130150[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description iMac, 21.5-inch, Intel Core i5, 2.7GHz, Quad core
Serial No. D25L61DXDNML Location PDR 2023 Giveaway

CPU Intel Core i5(2.7GHz Quade-core, 6MB L3)


OS Unknown Software MS Office 2011 Std for MAC from P0091591, Adobe CS6 Master Coll. from P0091311, Roxio Toast Titanium v11 from P0092312; TRANSFER: QuickTime 7 Pro for MAC from P0057077

Wired NIC 10:DD:B1:EA:4C:DB


Wireless NIC EC:35:86:2D:BD:0E


Bluetooth NIC EC:35:86:2D:BD:0F

TECHS Submitted by Alyssa Little Contact alittle11@wou.edu 88925
Primary Technician Contact mrakestraw13@wou.edu 88925

Tracking

Entered by Date Memo
Miles Rakestraw
Email

Public
Entered by Date Memo
Lori Burgeson Nov 12, 2014 12:10 PM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Lori Burgeson Nov 12, 2014 12:10 PM 
Checked the box to allow SMB
 Add Attachment
Miles Rakestraw Nov 12, 2014 11:27 AM 
Task reassigned to Miles Rakestraw.
 Add Attachment
Alyssa Little Nov 11, 2014 05:00 PM 
****This is an email****
Our Mac is having an issue when students log in.
It logs them in but it does not log them into
their H drive like the other macs do. The mac
number is 20130150[Edit Inv] the supervisor for this area is
Scott Carter.
 Add Attachment