Service Request Ticket

Service Request Information

CONTACT	Name	Freymuth, Dirk	Date	Nov 12, 2014 11:51 AM
	Department	Creative Arts/Music	Phone	88874
	Location		Email	freymutd@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20091465 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple iMac, 21.5-inch, Intel Core 2 Duo #Z0GC
	Serial No.	W80240AQ5PK	Location	PDR 2023 Giveaway
	CPU	Intel Core 2 Duo 3.06Ghz(6MB L2, 1066Mhz FSB)
	OS	MAC OS X 10.6 (Snow Leopard)	Software	Microsoft Office for Mac 2008 from P0075359, upgrade to Mountian Lion from P0087090, Logic Pro X from Music Licenses P0095256
	Wired NIC	34:15:9E:36:C6:DE
	Wireless NIC	D8:30:62:58:5D:71
	Bluetooth NIC	7C:6D:62:A2:32:D4

TECHS	Submitted by	Shandelle Plasker	Contact	peppers@wou.edu	88956
	Primary Technician		Contact	bidahor13@wou.edu	88925

Entered by	Date	Memo
Babatunde Idahor			Email Public
Entered by	Date	Memo
Babatunde Idahor	Nov 17, 2014 03:53 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Babatunde Idahor	Nov 17, 2014 03:53 PM	Printer is active.	Add Attachment
Babatunde Idahor	Nov 14, 2014 09:59 AM	Left a VN.	Add Attachment
Babatunde Idahor	Nov 13, 2014 05:01 PM	Closed for the day.	Add Attachment
Babatunde Idahor	Nov 13, 2014 04:45 PM	Task reassigned to Babatunde Idahor.	Add Attachment
Katie Halvorson	Nov 13, 2014 09:22 AM	He called back and said he is around after 12 till 5 today. Error on printer says there is a "broken pipe". Smith Hall music office is where printer is located.	Add Attachment
Ruby Tidwell	Nov 13, 2014 08:16 AM	Left VM	Add Attachment
Shandelle Plasker	Nov 12, 2014 11:51 AM	His computer is not printing from the local printer in there office. When he hits print nothing happens. No errors or sounds. He would like to be contacted by his cell phone to set up a time for someone to come down. His cell is (612) 205 9170. He did not have the printers WOU number but it is called Elington in the system.	Add Attachment