Service Request Ticket - # 55319

Service Request Information

CONTACT Name Bergeron, Thomas   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 12, 2014 01:42 PM
Department Creative Arts/Music Phone 88802
Location Email berge@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20100329[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple MacBook Pro 13-inch, 2.4GHz Intel core 2 Duo
Serial No. W804200EATP Location PDR

CPU Intel Core 2 Duo 2.4GHz 3MB shared L2 cache


OS Unknown Software Mac OS X v10.6 Snow Leopard (includes iTunes, Time Machine, Quick Look, Spaces, Spotlight, Dashboard, Mail, iChat, Safari, Address Book, QuickTime, iCal, DVD Player, Photo Booth, Front Row, Xcode Developer Tools), iLife (includes iPhoto, iMovie, iDVD, iWeb, GarageBand), AND Microsoft Office for Mac 20111 installed as 2008 from P0077403; Finale 2014c - use seat site license

Wired NIC C8:BC:C8:9B:27:7A


Wireless NIC F0:B4:79:15:07:09


Bluetooth NIC F0:B4:79:07:C7:EB

TECHS Submitted by Shandelle Plasker Contact peppers@wou.edu 88956
Primary Technician Contact mrakestraw13@wou.edu 88925

Tracking

Entered by Date Memo
Miles Rakestraw
Email

Public
Entered by Date Memo
Miles Rakestraw Nov 17, 2014 12:43 PM 
Status changed from (1) Pending to (5) Completed
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Miles Rakestraw Nov 17, 2014 12:43 PM 
Task reassigned to Miles Rakestraw.
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Miles Rakestraw Nov 17, 2014 12:43 PM 
He performed the reset procedures for PRAM and SMC
and he no longer gets the out of memory error.  He
will be contacting about a possible GFA and his
laptop inventory shows he is available for it or
to order more ram for his current laptop.
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Miles Rakestraw Nov 13, 2014 01:48 PM 
He is out of town so I pointed him to a website to
reset his PRAM and SMC to see if that will help. 
He is looking at his activity monitor with nothing
running and it says his system is using 3gigs of
ram.  I recommended if the resets do not work to
bring the laptop into UCS for troubleshooting.
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Shandelle Plasker Nov 12, 2014 01:50 PM 
Contact number is 503-917-9835
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Shandelle Plasker Nov 12, 2014 01:50 PM 
He is actually off campus and would like to be
contacted by phone to speak to someone on the
phone. I am waiting for an email back with a
contact number.
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Shandelle Plasker Nov 12, 2014 01:42 PM 
He keeps getting an error that says Finale has run
out of memory. I have attached an attachment of
the error to this service request. I have emailed
him to send the WOU# off of his computer and will
update this service request when he emails back.
Please try him on his office phone first and if he
does not answer please email him to set up a time
to help with this.
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