Service Request Ticket - # 55320

Service Request Information

CONTACT Name Schalock, Mark D.   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 12, 2014 02:18 PM
Department The Research Institute Phone 88777
Location Email schalom@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20100341[Edit Inv] (opens in a new window) Bldg/Room ITC 009
Service Tag HM3TZN1 Description Dell Latitude E6410 2.66GHz, 1066MHz 4M L2 Cache
Serial No. HM3TZN1 Location was Mark Schalock

CPU Intel Core i7-620M(2.66GHz, 1066MHz, 4ML2)


OS Unknown Software WIN 7 Pro downgraded to WIN XP Pro, MS Office Pro Plus 2010 installed as 2007 from P0077589, SPSS Statistics v21 WIN64 Std authorized user from P0086884 T:\Spss\SPSS21StatisticsSTD_AuthUser\TRI-ShalockP0086884

Wired NIC 5C:26:0A:15:62:70


Wireless NIC 00:27:10:B2:02:80


Bluetooth NIC 5C:AC:4C:FD:D2:15

TECHS Submitted by Meghann Thilberg Contact mthilberg12@wou.edu 88925
Primary Technician Contact rtidwell11@wou.edu 88925

Tracking

Entered by Date Memo
Ruby Tidwell
Email

Public
Entered by Date Memo
Ruby Tidwell Nov 12, 2014 03:18 PM 
Status changed from (1) Pending to (5) Completed
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Ruby Tidwell Nov 12, 2014 03:18 PM 
Let him know how to navigate to FileMaker version 
8; all is well
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Ruby Tidwell Nov 12, 2014 03:14 PM 
TRI does not have licenses for version 12, but he 
does have access to version 8.

To access, go to C:\secureapps\Filemaker
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Ruby Tidwell Nov 12, 2014 02:58 PM 
"Problem with shorcut:  Only administrators 
have permission to add, remove, or configure 
server software during a Terminal services 
remote session.  If you want to install or 
configure software on the server, contact your 
network administrator"

He is just trying to open the program.
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Ruby Tidwell Nov 12, 2014 02:50 PM 
Task reassigned to Ruby Tidwell.
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Meghann Thilberg Nov 12, 2014 02:18 PM 
****This is an email****
Question,

When I access the remote desktop I find that one
of the programs available under All Programs is
File Maker Pro. However, when I try to open the
program I receive a message that there is a
problem with the shortcut.

Do we in fact have access to File Maker Pro? Or is
this an expired program.

Thanks,
Mark
*******

He is in his office in TODD 230 right now if
someone would go over and check out what's happening.
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