Service Request Ticket - # 55322

Service Request Information

CONTACT Name Mansayon, Christopher   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 13, 2014 09:40 AM
Department Library & Media Services Phone 88441
Location Email mansayonc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20130045[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Xerox ColorQube 8880DNM Color Printer
Serial No. 5AB000677 Location PDR

Model ColorQube 8880 Hostname hlref2.wou.edu
Notes Notes Color Printer, 40 ppm, 2400 Finepoint Image Quality, 512 MB Memory, Ethernet, USB, 1X525 Letter/Legal Input Tray, Two-Sided Printing, Na Pwr Cord STUDENT TECH PRINTER WITH PAGEPACK-RMA:XFL134179 1/14/16 RMA:T4B005474 5/12/2017 IP: 140.211.112.44 Metered Code: 4657 Ink/Toner Refill Black:108R00965 Blue:108R00962 Yellow:108R00964 Magenta:108R00963 MAINT KIT:109R00783

Wired NIC 9C:93:4E:5F:D4:C0

TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact thibeaultm@wou.edu 88925

Tracking

Entered by Date Memo
Megan Thibeault
Email

Public
Entered by Date Memo
Megan Thibeault Nov 13, 2014 10:24 AM 
Status changed from (1) Pending to (5) Completed
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Megan Thibeault Nov 13, 2014 10:24 AM 
took all of the ink out and restarted the printer.
good to go
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Ruby Tidwell Nov 13, 2014 10:22 AM 
Task reassigned to Megan Eichler.
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Ruby Tidwell Nov 13, 2014 10:03 AM 
Task reassigned to Ruby Tidwell.
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Katie Halvorson Nov 13, 2014 09:40 AM 
printer says there is an ink jam in the printer. 
They tried taking them out and the error still
won't go away.

HL-ref
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