Service Request Ticket - # 55324

Service Request Information

CONTACT Name Murphy, David   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 13, 2014 10:07 AM
Department Criminal Justice Phone 88410
Location Email murphyd@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20111082[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Latitude E6420 i7-2760QM (2.40GHz, 6M cache)
Serial No. 3slwfs1 Location PDR

CPU Intel Core i7-2760QM(2.4GHz, 6MB cache)


OS Windows 7 Pro, 64 bit Software MS Office Pro Plus 2010 from P0085446

Wired NIC D4:BE:D9:37:BD:67


Wireless NIC 8C:70:5A:6D:2A:10


Bluetooth NIC 9C:B7:0D:EE:6D:81

TECHS Submitted by Alyssa Little Contact alittle11@wou.edu 88925
Primary Technician Contact rtidwell11@wou.edu 88925

Tracking

Entered by Date Memo
Ruby Tidwell
Email

Public
Entered by Date Memo
Ruby Tidwell Nov 14, 2014 10:35 AM 
Status changed from (1) Pending to (5) Completed
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Ruby Tidwell Nov 13, 2014 10:24 AM 
Task reassigned to Ruby Tidwell.
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Ruby Tidwell Nov 13, 2014 10:24 AM 
Started Windows normally, and everything loaded.  
Reminded him to back up to his drive in case this 
is a recurring problem.
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Alyssa Little Nov 13, 2014 10:07 AM 
Computer wont start up. It's just showing a black
boot manager screen and when he tries to follow
the instructions to get his computer back on he
said there is an audible alarm sound and it
freezes up and takes him back to the original boot
screen.
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