Service Request Ticket - # 55327

Service Request Ticket - # 55327

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Service Request Information

CONTACT	Name	Russell, Shondra	Date	Nov 13, 2014 12:07 PM
	Department	Upward Bound	Phone	88617
	Location		Email	russells@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20140339 (opens in a new window)	Bldg/Room	APSC 413
	Service Tag		Description	Xerox Phaser 3610/DN Monochrome Laser Printer
	Serial No.	A4T025379	Location	Upward Bound Office
	Model	3610/DN	Hostname
	Notes	small work group (1-6 users) 200dpi x 1200dpi (B&W) up to 47 ppm and a first-page-out time as fast as 6.5 seconds 700sheet(s) Capacity / Letter & Legal (8.5 in x 14 in) monthly duty cycle of up to 110,000 pages two-sided printing USB Type B 2.0 RJ-45 10/100/1000 BaseT Ethernet port 512MB Installed RAM 1 Year Warranty Physical Dimensions: 12.4"h x 15.5"w x 16.8"d IP:	Ink/Toner Refill	Black Standard Capacity 106R02720; Black High Capacity 106R02722, and Black Extra High Capacity 106R02731
	Wired NIC	9C:93:4E:24:65:65

TECHS	Submitted by	Nicole Crane	Contact	ncrane10@wou.edu	88010
	Primary Technician		Contact	thibeaultm@wou.edu	88925

Tracking

Entered by	Date	Memo
Megan Thibeault			Email Public
Entered by	Date	Memo
Megan Thibeault	Dec 30, 2014 01:11 PM	Status changed from (7) Waiting for Contact to (5) Completed	Add Attachment
Megan Thibeault	Dec 30, 2014 01:11 PM	**This is an email** Hi Megan, Thanks for the follow up! The printer is working swell, and printed a pdf faster than I've seen it since I've been working here (a whole second, maybe, after I selected "print"). Thank you again for your help! >>>Michael	Add Attachment
Megan Thibeault	Dec 29, 2014 11:40 AM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Megan Thibeault	Dec 29, 2014 11:40 AM	**This is an email** How is the printer working?? Hopefully the firmware updated helped with printing. Please let me know! Megan	Add Attachment
Megan Thibeault	Dec 19, 2014 04:22 PM	Updated firmware, waiting to see if anything changes	Add Attachment
Megan Thibeault	Dec 19, 2014 08:29 AM	3pm	Add Attachment
Megan Thibeault	Dec 19, 2014 08:25 AM	process port 9100 3pm	Add Attachment
Babatunde Idahor	Dec 15, 2014 02:17 PM	Task reassigned to Megan Eichler.	Add Attachment
Babatunde Idahor	Nov 17, 2014 05:05 PM	Driver update complete.	Add Attachment
Babatunde Idahor	Nov 14, 2014 09:59 AM	left a VM. Went over to the office today, the printer is working fine. I did a test print from the front desk and it worked.Also, changed the printing time.	Add Attachment
Babatunde Idahor	Nov 13, 2014 05:02 PM	Closed for the day.	Add Attachment
Babatunde Idahor	Nov 13, 2014 04:46 PM	Task reassigned to Babatunde Idahor.	Add Attachment
Nicole Crane	Nov 13, 2014 12:07 PM	When sending a print job the printer is delayed and takes about 30 minutes for the job to print. They restarted it and it is still doing it. Sometimes it will print right away but other times it takes up to 30 minutes.	Add Attachment