Service Request Ticket - # 55328

Service Request Ticket - # 55328

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Service Request Information

CONTACT	Name	Ryals, Sharyne	Date	Nov 13, 2014 12:08 PM
	Department	Social Science	Phone	88288
	Location		Email	ryalss@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20090750 (opens in a new window)	Bldg/Room	UNK unknown
	Service Tag		Description	Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
	Serial No.	?	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Windows 7 Pro, 64 bit	Software	Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2007 license from P0073419
	Wired NIC	00:26:B9:76:B8:8F

TECHS	Submitted by	Nicole Crane	Contact	ncrane10@wou.edu	88010
	Primary Technician		Contact	bidahor13@wou.edu	88925

Tracking

Entered by	Date	Memo
Babatunde Idahor			Email Public
Entered by	Date	Memo
Babatunde Idahor	Nov 18, 2014 02:22 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Babatunde Idahor	Nov 18, 2014 02:22 PM	Confirmed- port is active and anti-virus re- installed.	Add Attachment
Nicole Crane	Nov 18, 2014 12:09 PM	Task reassigned to Babatunde Idahor.	Add Attachment
Nicole Crane	Nov 18, 2014 12:09 PM	Status changed from (5) Completed to (1) Pending	Add Attachment
Nathan Sauer	Nov 18, 2014 11:56 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Nathan Sauer	Nov 18, 2014 11:56 AM	Open orange pair in IDF. Repaired. Working correctly now.	Add Attachment
Nicole Crane	Nov 18, 2014 09:54 AM	Task reassigned to Nathan Sauer.	Add Attachment
Nicole Crane	Nov 17, 2014 04:07 PM	Task reassigned to Paul Lambert.	Add Attachment
Nicole Crane	Nov 17, 2014 04:06 PM	Bill Nicks came over and checked the port.	Add Attachment
Babatunde Idahor	Nov 14, 2014 09:11 AM	Machine was returned to HSS201. Data port not activated yet.	Add Attachment
Babatunde Idahor	Nov 13, 2014 04:43 PM	The data port at HSS 201 is still inactive. I tested the data port with the Ping-tester and I changed the ethernet cable - still no response. Nicole has been updated on the issue with the data port. The machine was moved to UCS for further diagnosis ; to be delivered tomorrow.	Add Attachment
Babatunde Idahor	Nov 13, 2014 01:31 PM	Task reassigned to Babatunde Idahor.	Add Attachment
Nicole Crane	Nov 13, 2014 12:08 PM	**This is an email** WOU # 20090750 recently set up in HSS 201 give us a message about not having log on servers when we try to use it. Yesterday, telecom was here to check the port. The port is active and the Ethernet cable is working.	Add Attachment