Service Request Ticket - # 55330

Service Request Information

CONTACT Name Smiles, Tracy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 13, 2014 02:24 PM
Department College of Education Phone 88526
Location Email smilest@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20131110[Edit Inv] (opens in a new window) Bldg/Room SSC 202
Service Tag C8HBF12 Description Dell Latitude E7240 i7-4600U 2.1GHz, 4M cache
Serial No. C8HBF12 Location Division of Teacher ED TBA

CPU Intel Core i7-4600U(2.1 GHz, 4M Cache)


OS Windows 7 Pro, 64 bit Software Microsoft Office Pro Plus 2013 from P0094370

Wired NIC EC:F4:BB:3E:9C:8D


Wireless NIC 80:86:F2:6F:6F:9E


Bluetooth NIC 80:86:F2:6F:6F:A2

TECHS Submitted by Sarah Pettigrew Contact spettigrew12@wou.edu 88925
Primary Technician Contact rushingj@wou.edu 89242

Tracking

Entered by Date Memo
John Rushing
Email

Public
Entered by Date Memo
John Rushing Dec 02, 2014 09:22 AM 
Status changed from (1) Pending to (5) Completed
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John Rushing Dec 02, 2014 09:22 AM 
Delivered to Darla Campbell on 12/2/2014
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John Rushing Nov 26, 2014 01:11 PM 
Task reassigned to John Rushing.
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Tricia Flaherty Nov 26, 2014 11:12 AM 
Priority changed from (3) Priority to (2) High Priority.
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Tricia Flaherty Nov 26, 2014 11:12 AM 
Can you please update Darla Campbell and Tracy
Smiles on the status of this laptop?
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Tricia Flaherty Nov 26, 2014 11:11 AM 
****This is an email****
Hi Tricia~

Can I get a status update for the replacement of
Tracy Smile's laptop?  It's still waiting to be
replaced.

Thanks,

Darla
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Nick Moore Nov 18, 2014 02:33 PM 
Status changed from (5) Completed to (1) Pending
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Nick Moore Nov 18, 2014 02:33 PM 
Status changed from (5) Completed to (1) Pending
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Nick Moore Nov 18, 2014 02:33 PM 
ready to be delivered. the computer is charging at my desk.
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Nick Moore Nov 18, 2014 02:32 PM 
Status changed from (1) Pending to (5) Completed
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Nick Moore Nov 18, 2014 02:32 PM 
ready to be delivered. the computer is charging at my desk.
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Nick Moore Nov 13, 2014 04:41 PM 
Task reassigned to Nick Moore.
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Sarah Pettigrew Nov 13, 2014 02:24 PM 
NEW EQUIP SETUP: (GFA) A Dell computer needs to be setup and 
delivered to Tracy Smiles in ED 202H. The WOU # of the old laptop 
is 20091442[Edit Inv] and the new laptop is 20131110[Edit Inv]. The equipment is on 
the shelves across from the restroom in ITC 009.
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