Service Request Ticket - # 55332

Service Request Information

CONTACT Name Smith, Coral   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 14, 2014 08:26 AM
Department Business/Economics Division Phone 8-8210
Location Email smithco@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20110171[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Optiplex 990 SFF, Intel Core i5 2400(3.1GHz,
Serial No. 34PJZQ1 Location PDR

CPU Intel Core i5-2400(3.1GHz,6M,TV-x)


OS Unknown Software Win 7 Pro, bundled with Roxio Creator and CyberLink PowerDVD, MS Office Pro Plus 2010 from P0081747 installed as Office Pro Plus 2007

Wired NIC 78:2B:CB:B3:9B:FA


TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact dkarbia11@wou.edu 88925

Tracking

Entered by Date Memo
Dyl Karbia
Email

Public

Entered by Date Memo
Dyl Karbia Nov 14, 2014 09:46 AM
Status changed from (1) Pending to (5) Completed
Add Attachment
Dyl Karbia Nov 14, 2014 09:46 AM
I was able to get hold of Coral and Uninstalled
and reinstalled the right version of Java that is
compatible with Banner which is Java 7.
Add Attachment
Dyl Karbia Nov 14, 2014 09:21 AM
Task reassigned to Dyl Karbia.
Add Attachment
Lori Burgeson Nov 14, 2014 08:54 AM
Please uninstall any instances of Java on her 
machine and roll her back to Java 7.71 which can 
be found in T:\JAVA
Add Attachment
Katie Halvorson Nov 14, 2014 08:26 AM
She updated to the new Java and it won't let her
get on Banner anymore.  She has tried restarting
but when she tries to get on, it just keeps
spinning and says error "class not found exception".

She is around most the day today.
Add Attachment