Service Request Ticket - # 55345

Service Request Ticket - # 55345

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Service Request Information

CONTACT	Name	Casares, Louann	Date	Nov 17, 2014 11:00 AM
	Department	Disability Access Services	Phone	89241
	Location		Email	casaresl@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20120887 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 9010 SFF, Intel Core i7, 8M, 3.4GHz
	Serial No.	JB1SDX1	Location	PDR
	CPU	Intel Core i7-3770 (8M, 3.4GH w/HD4000 Graphics)
	OS	Windows 7 Pro, 64 bit	Software	OfficeProPlus2013 P0090067 downgraded OfficeProPlus2010, ZoomText Mag/Reader v10 VISA2012003435, TextAloud 3 VISA2012003434, Prism Video Format Converter Plus MPEG2 Ed. VISA2013003980, Techsmith Camtasia Studio v8.4 VISA2013003981, MathType v6.9 WIN VISA2014004355, ABBYY FineReader Pro. Edition v.11 P0090073 upgraded MARCH2015 to Abbyy Fine Reader Pro v12.0 P0096745
	Wired NIC	B8:CA:3A:77:C7:93

TECHS	Submitted by	Megan Thibeault	Contact	thibeaultm@wou.edu	88925
	Primary Technician		Contact	vsharma08@wou.edu	88925

Tracking

Entered by	Date	Memo
Vikas Sharma			Email Public
Entered by	Date	Memo
Vikas Sharma	Jun 17, 2015 08:43 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Vikas Sharma	Jun 17, 2015 08:43 AM	Installed and one of the user tried and it worked good.	Add Attachment
Vikas Sharma	Jun 17, 2015 08:12 AM	Task reassigned to Vikas Sharma.	Add Attachment
Ruby Tidwell	Jun 17, 2015 08:00 AM	\\installs\installs$\NCH_PRISM\Prism Video Format Converter Plus MPEG2 Edition	Add Attachment
Kevin Thibeault	Jun 16, 2015 12:24 PM	Status changed from (5) Completed to (1) Pending	Add Attachment
Kevin Thibeault	Jun 16, 2015 12:24 PM	Task reassigned to UCS Tech.	Add Attachment
Kevin Thibeault	Jun 16, 2015 12:24 PM	She called in stating that some student workers need access to the Prism software on this computer. She would like a tech to come down and help add these users. She will be in her office all day until 5pm.	Add Attachment
Miles Rakestraw	Nov 17, 2014 01:11 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Miles Rakestraw	Nov 17, 2014 01:11 PM	The licensing does not carry over between users on the computer so the program has to registered on the persons account that will be using it. I have registered the program for the two users that primarily use it. We are working to resolve why the licensing does not carry over.	Add Attachment
Shandelle Plasker	Nov 17, 2014 12:40 PM	They called and said it is still not working. They sent me a screen shot of the error which I have attached to this.	Add Attachment Error.gif
Miles Rakestraw	Nov 17, 2014 11:50 AM	Task reassigned to Miles Rakestraw.	Add Attachment
Megan Thibeault	Nov 17, 2014 11:00 AM	W20120887 is suppose to have Prism Video Format Converter Plus MPEG2 Edition. It is missing this program and would like someone to come install it on the station.	Add Attachment