Service Request Ticket - # 55356

Service Request Information

CONTACT Name Pagel, Lori   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 17, 2014 12:20 PM
Department Library & Media Services Phone 88881
Location Email pagell@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20120892[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Xerox ColorQube 8870DNM Color Printer
Serial No. T4B009257 Location PDR

Model ColorQube 8870 Hostname lab-24hourroom/studentlounge.wou.edu
Notes Notes Color Printer, 40 ppm, 2400 Finepoint Image Quality, 512 MB Memory, Ethernet, USB, 1X525 Letter/Legal Input Tray, Two-Sided Printing, Na Pwr Cord STUDENT TECH PRINTER WITH PAGEPACK 140.211.112.13 Metered Code: 9344 RMA:XFL130630E Ink/Toner Refill Black:108R00965 Blue:108R00962 Yellow:108R00964 Magenta:108R00963 MAINT KIT:109R00783-Page Pack Metered #3414

Wired NIC 9C:93:4E:86:98:D2

TECHS Submitted by Shandelle Plasker Contact peppers@wou.edu 88956
Primary Technician Contact thibeaultm@wou.edu 88925

Tracking

Entered by Date Memo
Megan Thibeault
Email

Public
Entered by Date Memo
Megan Thibeault Nov 18, 2014 04:42 PM 
Status changed from (1) Pending to (5) Completed
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Megan Thibeault Nov 18, 2014 09:32 AM 
Moe will be out today to work on the printer
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Megan Thibeault Nov 17, 2014 03:34 PM 
ref20106332
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Miles Rakestraw Nov 17, 2014 12:37 PM 
Task reassigned to Megan Eichler.
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Miles Rakestraw Nov 17, 2014 12:37 PM 
Went and examined the printer, could not find any
paper jammed in the machine.  The rollers look a
little worn out, and the scrubber thing that goes
in the side is really dirty.  Could possibly need
a maintenance kit.
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Shandelle Plasker Nov 17, 2014 12:20 PM 
****This is an email****
Hello,
The printer 20120892[Edit Inv] in the Hamersly Library
24-hour lounge has a jam.  It was put out of order
on Sunday?  It says there is a jam in Door A but I
tried to find any piece of paper that might have
been missed but I could not find anything.  I
tried turning the printer off and then back on. 
It still says there is a paper jam.

Thanks if you can help.
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