Service Request Ticket

Jump to:

Preferences

Directory Lookup

Service Request Information

CONTACT	Name	Keulks, Gavin	Date	Nov 17, 2014 12:30 PM
	Department	Humanities Division	Phone	88519
	Location		Email	keulksg@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20140353 (opens in a new window)	Bldg/Room	APSC 210
	Service Tag		Description	Apple MacBook Pro 13-inch w/ Retina Display #Z0RA
	Serial No.	C02NN0RPG3QR	Location	Gavin Keulks
	CPU	Intel Core i7(3.0GHz dual-core, 4MB L3 cache)
	OS	MAC OS X 10.10 (Yosemite)	Software	Microsoft Office for MAC 2011 from P0095927
	Wired NIC	00:08:E3:FF:FC:04
	Wireless NIC	6C:40:08:B4:F5:80
	Bluetooth NIC	6C:40:08:B4:F5:81

TECHS	Submitted by	Sarah Pettigrew	Contact	spettigrew12@wou.edu	88925
	Primary Technician		Contact	burgesonl@wou.edu	88955

Tracking

Entered by	Date	Memo
Lori Burgeson			Email Public
Entered by	Date	Memo
Lori Burgeson	Nov 19, 2014 03:37 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lori Burgeson	Nov 19, 2014 03:37 PM	Delivered computer today. Set up his mobile account and made him an administrative user. Mapped H, P, I drives. Mapped local HP 3005dn printer, Beowulf, Grendel. Loaded iLife apps as well as a few he uses daily. Put documents folder in Doc. Helped transfer photos, documents, and temporary folder to new machine via Firewire. Gavin will return his old laptop as well as my thunderbolt to firewire dongle and firewire cable when he is finished transferring everything.	Add Attachment
Lori Burgeson	Nov 18, 2014 12:48 PM	Scheduled for 1pm tomorrow.	Add Attachment
Lori Burgeson	Nov 18, 2014 09:45 AM	**This is an email** Hi Gavin, I have your new MacBook Pro ready to deliver and set up for you. Please let me know your availability and I can set up an appointment with you. Thanks! Lori	Add Attachment
Lori Burgeson	Nov 18, 2014 07:51 AM	Uploading image to Bumblebee2. Will set up computer for deployment after image uploads.	Add Attachment
Lori Burgeson	Nov 17, 2014 04:50 PM	Creating a new image since this is the first machine we have received that had been shipped with Yosemite.	Add Attachment
Lori Burgeson	Nov 17, 2014 01:09 PM	Task reassigned to Lori Burgeson.	Add Attachment
Sarah Pettigrew	Nov 17, 2014 12:30 PM	temporary username and password: UCStech	Add Attachment
Sarah Pettigrew	Nov 17, 2014 12:30 PM	NEW EQUIP SETUP: A MacBook Pro needs to be setup and delivered to Gavin Keulks in APSC 210. The WOU # is 20140353. There is also an extra adapter cable. The equipment is on the shelves across from the restroom in ITC 009.	Add Attachment