Service Request Ticket

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Service Request Information

CONTACT	Name	Davis, Cheryl	Date	Nov 17, 2014 02:48 PM
	Department	Deaf Studies and Professional Studies	Phone	88053
	Location		Email	davisc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20100754 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell Latitude E6410 2.80GHz, 1066MHz 4M L2 Cache
	Serial No.	7BXG3Q1	Location	PDR
	CPU	Intel Core i7-640M(2.80GHz, 1066MHz, 4ML2)
	OS	Unknown	Software	WIN 7 Pro downgraded to WIN XP Pro,MS Office Pro Plus 2010 installed as Office 2007 from P0079246,[TRANSFERRED from #20070676 Camtasia Studio7/Snagit10 bundle from VISA2010001843 UPGRADED JULY2014 to Camtasia Studio v8 and Snagit v12 from VISA2014004083, Adobe Acrobat Pro v9 WIN from P0076844], IncSight Bundle(excel addin) #3 VISA2013003696,PeltierTechChart Utility(excel addin) VISA2013003698, PivotPowerPremiumRibbon(excel addin) VISA2013003697
	Wired NIC	5C:26:0A:3E:3D:B9
	Wireless NIC	58:94:6B:FD:7F:3C
	Bluetooth NIC	1C:65:9D:F5:46:CD

TECHS	Submitted by	Nicole Crane	Contact	ncrane10@wou.edu	88010
	Primary Technician		Contact	burgesonl@wou.edu	88955

Tracking

Entered by	Date	Memo
Lori Burgeson			Email Public
Entered by	Date	Memo
Lori Burgeson	Nov 20, 2014 07:16 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lori Burgeson	Nov 18, 2014 11:37 AM	Cheryl is working from home today and will let me know if she can access the Special Education I drive tomorrow when she returns.	Add Attachment
Lori Burgeson	Nov 18, 2014 10:59 AM	**This is an email** Ok, I have taken you out of the Education group. Please log out of your computer and back in. After performing that step, you should see the Special Education I drive again. Please let me know if you are able to see that drive again. Thank you, Lori	Add Attachment
Lori Burgeson	Nov 18, 2014 10:59 AM	**This is an email** Great! Thank you. I mainly use Special Education. I don't know that I've ever had access to the Education I drive before, that's why I was surprised when it showed up! Thanks, Cheryl	Add Attachment
Lori Burgeson	Nov 18, 2014 09:48 AM	Task reassigned to Lori Burgeson.	Add Attachment
Lori Burgeson	Nov 18, 2014 09:48 AM	**This is an email** Hi Cheryl, I am looking into your I drive issue. In the system, I am showing that you have access to both the Special Education I drive and the Education I drive. Are you still needing access to the Education I drive? If not, I will remove you from that group and then you should be able to see the Special Education I drive. Thanks, Lori	Add Attachment
Nicole Crane	Nov 17, 2014 02:48 PM	Error message showing on her computer " Local device name has a remembered connection to another network resource." She also cannot get into her I drive as of this morning. It takes her to the: Teacher Ed drive instead of Special Ed like it is supposed to. We did a restart and nothing changed.	Add Attachment