Service Request Ticket

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Service Request Information

CONTACT	Name	Vala-Haynes, Emily	Date	Nov 17, 2014 02:57 PM
	Department	Health & Exercise Science	Phone	89256
	Location		Email	valahaynese@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20140350 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple MacBook Pro 13-inch #Z0MT
	Serial No.	C1MNM1Q3DV30	Location	PDR 2023 Giveaway
	CPU	Intel Core i7(2.9GHz dual-core, 4MB L3 cache)
	OS	MAC OS X 10.10 (Yosemite)	Software	MS Office 2011 Std for MAC from P0095903;2nd install of STATA/SE v12 from VISA2012003392 UPGRADED to STATA/SE v14 VISA2016006313 MAY2017
	Wired NIC	0C:4D:E9:D0:55:DD
	Wireless NIC	90:FD:61:F1:1A:2C
	Bluetooth NIC	90:FD:61:F1:1A:2D

TECHS	Submitted by	Sarah Pettigrew	Contact	spettigrew12@wou.edu	88925
	Primary Technician		Contact	rushingj@wou.edu	89242

Tracking

Entered by	Date	Memo
John Rushing			Email Public
Entered by	Date	Memo
John Rushing	Nov 19, 2014 03:41 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
John Rushing	Nov 19, 2014 03:41 PM	Added user as admin, added printers, mapped drives, created her mobile profile. Setup wireless network access. and had her login into the App store for updates.	Add Attachment
John Rushing	Nov 19, 2014 03:39 PM	Delivered on 11/19/2014	Add Attachment
Lori Burgeson	Nov 19, 2014 07:40 AM	Task reassigned to John Rushing.	Add Attachment
Lori Burgeson	Nov 19, 2014 07:40 AM	Mobile profile also needs to be set up for Emily.	Add Attachment
Lori Burgeson	Nov 19, 2014 06:48 AM	Emily is available this afternoon and tomorrow any time except from 2-3:50 as she is in class at that time.	Add Attachment
Lori Burgeson	Nov 18, 2014 03:51 PM	Task reassigned to UCS Tech.	Add Attachment
Lori Burgeson	Nov 18, 2014 03:51 PM	I have imaged this machine and performed updates. There are a few AppStore updates that need to be applied after Emily logs into the store with her personal account. Network drives and printers also need to be mapped. I have emailed her for availability as well.	Add Attachment
Lori Burgeson	Nov 18, 2014 10:19 AM	Task reassigned to Lori Burgeson.	Add Attachment
Lori Burgeson	Nov 18, 2014 08:40 AM	Please use the 10.10MacBookPro_11-18-14 image	Add Attachment
Sarah Pettigrew	Nov 17, 2014 02:57 PM	NEW EQUIP SETUP: A MacBook Pro needs to be setup and delivered to Emily Vala-Haynes in NPE 219. The WOU # is 20140350. The equipment is on the shelves across from the restroom in ITC 009.	Add Attachment