Service Request Ticket

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Service Request Information

CONTACT	Name	Bergeron, Thomas	Date	Nov 17, 2014 03:04 PM
	Department	Creative Arts/Music	Phone	88802
	Location		Email	berge@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20130556 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple MacBook Pro 13-inch #Z0MT
	Serial No.	C1MM334LDV30	Location	PDR
	CPU	Intel Core i7(2.9GHz dual-core, 4MB L3 cache)
	OS	MAC OS X 10.14 (Mojave)	Software	MS Office 2011 Std for MAC from P0092993, Apple LOGIC PRO X from MUSIC Dept(25user)License from renewal P0095256, Finale 2014c from Music Site license from P0095335
	Wired NIC	68:5B:35:B2:85:0D
	Wireless NIC	60:03:08:EB:AA:EA
	Bluetooth NIC	60:03:08:EB:AA:EB

TECHS	Submitted by	Sarah Pettigrew	Contact	spettigrew12@wou.edu	88925
	Primary Technician		Contact	bidahor13@wou.edu	88925

Tracking

Entered by	Date	Memo
Babatunde Idahor			Email Public
Entered by	Date	Memo
Babatunde Idahor	Oct 07, 2015 05:47 PM	Task reassigned to Babatunde Idahor.	Add Attachment
Babatunde Idahor	Oct 07, 2015 05:47 PM		Add Attachment
John Rushing	Nov 21, 2014 04:58 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
John Rushing	Nov 21, 2014 04:58 PM	Delivered on 11/21/2014	Add Attachment
Ruby Tidwell	Nov 21, 2014 04:32 PM	Task reassigned to John Rushing.	Add Attachment
Ruby Tidwell	Nov 21, 2014 04:32 PM	Finished installations and additional Logic Pro X software	Add Attachment
Ruby Tidwell	Nov 21, 2014 03:49 PM	Was able to push Logic Pro X through Munki successfully	Add Attachment
Ruby Tidwell	Nov 20, 2014 10:06 AM	Talked with Michael - we are going to try to push Logic Pro X through munki tomorrow morning	Add Attachment
Ruby Tidwell	Nov 20, 2014 10:05 AM	Sent update email	Add Attachment
Katie Halvorson	Nov 20, 2014 09:37 AM	He called to check on when this will be done. He would really like to have it for the weekend. I told him it looks like they are still installing a piece of software but someone would call with updates on when it can be completed.	Add Attachment
Shandelle Plasker	Nov 19, 2014 04:56 PM	**This is an email** Thank you for authorizing Finale. For future reference, please find your computer location, user code, and Finale authorization code below: Serial Number: HFNS-000208 Computer Location: W20130556 User Code: VCF6V4Q3 Authorization Code: 4DSFEUYWQR If you have further questions or comments please contact our customer service department by visiting http://support.makemusic.com or by phone at 800-843-2066. Need to move Finale to a new computer? You can move your authorization by going to the Help Menu and selecting 'Deauthorize Finale.' Then authorize Finale on your new computer by going to the Help Menu and selecting 'Authorize Finale.' If you are reformatting your hard drive, just move Finale off your computer before you reformat. Then reformat the hard drive, re-install Finale and authorize Finale again. Thank you, MakeMusic, Inc. Customer Support 800-843-2066 (phone) 952-937-9760 (fax) http://support.makemusic.com	Add Attachment
Ruby Tidwell	Nov 19, 2014 04:48 PM	Imaged and updated, Finale installed I will check tomorrow with Michael about how to add LogicProX	Add Attachment
Ruby Tidwell	Nov 19, 2014 01:52 PM	Task reassigned to Ruby Tidwell.	Add Attachment
Tricia Flaherty	Nov 19, 2014 01:36 PM	Task reassigned to New Equip. Setup.	Add Attachment
Tricia Flaherty	Nov 19, 2014 01:36 PM	need to discuss with Tom and maybe Michael Ellis method of distributing Logic Pro via redemption code or Munki	Add Attachment
Tricia Flaherty	Nov 19, 2014 01:35 PM	LOGIC PRO X from MUSIC Dept(25user)License T:\5. Mac Software\AppleLogicStudio\MUSIC_Dept25user_license Finale 2014c from Music Site license T:\Finale\Finale2014c	Add Attachment
Sarah Pettigrew	Nov 17, 2014 03:04 PM	NEW EQUIP SETUP: (GFA) A MacBook Pro needs to be setup and delivered to Tom Bergeron in SH 124. The WOU # of the new laptop is 20130556 and the old laptop is 20100329. The equipment is on the shelves across from the restroom in ITC 009.	Add Attachment