Service Request Ticket

Service Request Information

CONTACT	Name	Villegas-Gutierrez, Martha	Date	Nov 18, 2014 09:02 AM
	Department	The Research Institute	Phone	88335
	Location		Email	gutierm@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20130094 (opens in a new window)	Bldg/Room	TODD 103
	Service Tag	H0XG8Y1	Description	Dell OptiPlex 9010 SFF, Intel Core i7, 8M, 3.4GHz
	Serial No.	H0XG8Y1	Location	Was Martha Villegas-Gutierrez, new hire
	CPU	Intel Core i7-3770 (8M, 3.4GH w/HD4000 Graphics)
	OS	Windows 7 Pro, 64 bit	Software	Office Pro Plus 2013 from P0091478
	Wired NIC	B8:CA:3A:8B:05:5C

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	dkarbia11@wou.edu	88925

Entered by	Date	Memo
Dyl Karbia			Email Public
Entered by	Date	Memo
Dyl Karbia	Nov 25, 2014 09:58 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Dyl Karbia	Nov 25, 2014 09:58 AM	Replace the bad hard drive in Martha computer and loaded windows 7 staff image on the machine. The machine works just fine and have been delivered to her office.	Add Attachment
Lori Burgeson	Nov 18, 2014 11:29 AM	Should receive the part in 24-48 hours pending Dell approval	Add Attachment
Lori Burgeson	Nov 18, 2014 11:22 AM	Work Order WO6170416 was submitted for replacement hard drive.	Add Attachment
Lori Burgeson	Nov 18, 2014 09:43 AM	Task reassigned to Dyl Karbia.	Add Attachment
Nicole Crane	Nov 18, 2014 09:32 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Nicole Crane	Nov 18, 2014 09:32 AM	503-702-7558 this is her cell phone and the best way to contact her.	Add Attachment
Katie Halvorson	Nov 18, 2014 09:02 AM	She has tried restarting and running the diagnostic check but it just comes back and says there is no hard drive found. She is around all day.	Add Attachment