Service Request Ticket

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Service Request Information

CONTACT	Name	Student, Student	Date	Nov 19, 2014 10:41 AM
	Department		Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20130049 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Xerox ColorQube 8880DNM Color Printer
	Serial No.	T4B000619	Location	PDR
	Model	ColorQube 8880	Hostname	hlalcove.wou.edu
	Notes	Notes Color Printer, 40 ppm, 2400 Finepoint Image Quality, 512 MB Memory, Ethernet, USB, 1X525 Letter/Legal Input Tray, Two-Sided Printing, Na Pwr Cord STUDENT TECH PRINTER WITH PAGEPACK IP: 140.211.112.40 Metered Code: 6597 RMA 1/7/15 old serial#XFL134051	Ink/Toner Refill	Black:108R00965 Blue:108R00962 Yellow:108R00964 Magenta:108R00963 MAINT KIT:109R00783
	Wired NIC	9C:93:4E:54:9E:6B

TECHS	Submitted by	Meghann Thilberg	Contact	mthilberg12@wou.edu	88925
	Primary Technician		Contact	thibeaultm@wou.edu	88925

Tracking

Entered by	Date	Memo
Megan Thibeault			Email Public
Entered by	Date	Memo
Megan Thibeault	Jan 15, 2015 03:18 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Megan Thibeault	Jan 15, 2015 03:18 PM	Replacement is up and running	Add Attachment
Megan Thibeault	Jan 07, 2015 12:02 PM	Replacement will be the 8880. Waiting on Karl from CDW about making it a pagepack machine. Emailed Paul to change over the mac address. Inventory has been updated.	Add Attachment
Megan Thibeault	Jan 05, 2015 08:18 AM	replacement is an 8880.. called to see if I can get an 8870	Add Attachment
Megan Thibeault	Jan 02, 2015 07:58 AM	Replacement printer has shown up. Waiting for Paul or Diemer to change out the mac addy	Add Attachment
Megan Thibeault	Dec 09, 2014 09:54 AM	On back order until the 15th	Add Attachment
Megan Thibeault	Dec 05, 2014 08:59 AM	Printer is getting replaced	Add Attachment
Megan Thibeault	Dec 04, 2014 10:12 AM	877-979-8498 ext 4539	Add Attachment
Megan Thibeault	Dec 02, 2014 01:55 PM	20135937	Add Attachment
Alyssa Little	Dec 02, 2014 12:45 PM	Status changed from (5) Completed to (1) Pending	Add Attachment
Alyssa Little	Dec 02, 2014 12:45 PM	Student worker called and said that the printer has the same error code again	Add Attachment
Megan Thibeault	Nov 21, 2014 08:12 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Megan Thibeault	Nov 21, 2014 08:12 AM	Moe has fixed this	Add Attachment
Megan Thibeault	Nov 19, 2014 02:21 PM	89,572 media path motor	Add Attachment
Megan Thibeault	Nov 19, 2014 02:20 PM	Task reassigned to Megan Eichler.	Add Attachment
Megan Thibeault	Nov 19, 2014 02:20 PM	ref 20112783	Add Attachment
Meghann Thilberg	Nov 19, 2014 02:06 PM	Task reassigned to UCS Tech.	Add Attachment
Meghann Thilberg	Nov 19, 2014 02:06 PM	Needs maintenance kit	Add Attachment
Megan Thibeault	Nov 19, 2014 10:55 AM	Task reassigned to Megan Eichler.	Add Attachment
Meghann Thilberg	Nov 19, 2014 10:41 AM	printer is making weird sound and has ink all over. Located in the library 2nd floor alcov #20130049	Add Attachment