Service Request Ticket - # 55409

Service Request Ticket - # 55409

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Service Request Information

CONTACT	Name	Larson, Malissa	Date	Nov 19, 2014 11:04 AM
	Department	Disability Access Services	Phone	88250
	Location		Email	larsonm@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20110164 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell Optiplex 990 SFF, Intel Core i5 2400(3.1GHz,
	Serial No.	34NMZQ1	Location	PDR
	CPU	Intel Core i5-2400(3.1GHz,6M,TV-x)
	OS	Unknown	Software	MS Office Pro Plus 2010 from P0081747 installed as Office Pro Plus 2007, Adobe Acrobat Pro 11 from P0096282, Bluebeam Revu 2015 Standard from VISA2014004544
	Wired NIC	78:2B:CB:B3:6C:A2

TECHS	Submitted by	Shandelle Plasker	Contact	peppers@wou.edu	88956
	Primary Technician		Contact	mrakestraw13@wou.edu	88925

Tracking

Entered by	Date	Memo
Miles Rakestraw			Email Public
Entered by	Date	Memo
Miles Rakestraw	Dec 17, 2014 01:41 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Miles Rakestraw	Dec 17, 2014 01:41 PM	Opened in new service request.	Add Attachment
Miles Rakestraw	Nov 25, 2014 02:53 PM	Got her files to work on remote desktop. She will need additional help to get the spreadsheets to work on a Mac.	Add Attachment
Katie Halvorson	Nov 21, 2014 04:59 PM	**This is an email** YOU ROCK! I am available Monday afternoon if Miles is as well. Thanks again! Malissa	Add Attachment
Katie Halvorson	Nov 21, 2014 04:56 PM	**This is an email** Good question, I am unsure. Brad Huggins in Physical Plant and I in ODS both have the same report on a CD that we need to access with hyberlinks. We have different work stations in two different offices....any help would be appreciated. Malissa	Add Attachment
Katie Halvorson	Nov 21, 2014 04:55 PM	Contact changed from Brad Huggins to Malissa Larson.	Add Attachment
Katie Halvorson	Nov 21, 2014 04:55 PM	Status changed from (5) Completed to (1) Pending	Add Attachment
Katie Halvorson	Nov 21, 2014 04:55 PM	**This is an email** Hello there, My understanding is that Miles in UCS helped Brad Huggins fix the hyperlinks in a report we received. Would Miles be available to come and help me do the same thing on Monday afternoon by chance? Thanks Malissa	Add Attachment
Miles Rakestraw	Nov 19, 2014 01:15 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Miles Rakestraw	Nov 19, 2014 01:15 PM	Moved the file locations for the pictures he needed. He is able to access them now.	Add Attachment
Miles Rakestraw	Nov 19, 2014 11:20 AM	Task reassigned to Miles Rakestraw.	Add Attachment
Shandelle Plasker	Nov 19, 2014 11:04 AM	**This is an email** Hello, To make a long story short, we have a large collection of photographs, that were provided by an outside consultant, that need to be loaded onto our C:drive(s) (*) in order to have them linked to a report, also provided by this consultant. So far, my efforts have failed to do this, and the consultant's Tech Support person recommended that I ask for help from our Tech Support staff, so, here I am... Please let me know when someone can come by and look at my situation. My computer is a Dell "Optiplex 990"? The number is 20110164. I'm in the Physical Plant. Any time today would be great; or tomorrow before 11:30; or Friday before 10. Thanks! Brad 88180	Add Attachment