Service Request Ticket - # 55410

Service Request Ticket - # 55410

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Service Request Information

CONTACT	Name	Goldsworthy-Bishop, Patricia	Date	Nov 19, 2014 11:55 AM
	Department	Social Science	Phone	88464
	Location		Email	goldswop@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20101243 (opens in a new window)	Bldg/Room	UNK
	Service Tag		Description	Apple MacBook Air, 128GB Flash Hard Drive #Z0JK
	Serial No.	C02FR0PVDDR0	Location	was UCS loaner and missing as of 1-25-2018?
	CPU	Intel Core 2 Duo SU9600(1.6GHz,3ML2, 800MHz)
	OS	Unknown	Software	MS Office for MAC 2011 from P0080585
	Wireless NIC	04:0C:CE:D0:6D:4A
	Bluetooth NIC	04:0C:CE:D0:6D:4B

TECHS	Submitted by	Shandelle Plasker	Contact	peppers@wou.edu	88956
	Primary Technician		Contact	mrakestraw13@wou.edu	88925

Tracking

Entered by	Date	Memo
Miles Rakestraw			Email Public
Entered by	Date	Memo
Miles Rakestraw	Dec 18, 2014 02:03 PM	Task reassigned to Miles Rakestraw.	Add Attachment
Miles Rakestraw	Dec 18, 2014 02:03 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Miles Rakestraw	Dec 18, 2014 02:03 PM	Last I talked to her she does not want her machine imaged.	Add Attachment
Lori Burgeson	Dec 18, 2014 09:34 AM	Status changed from (7) Waiting for Contact to (1) Pending	Add Attachment
Lori Burgeson	Dec 18, 2014 09:34 AM	Please check-in with Patricia to see if she is still wanting her laptop reimaged. Please close the ticket if she does not want this done.	Add Attachment
Lori Burgeson	Dec 02, 2014 07:41 AM	Because this is a Western owned computer, she needs to use a licensed copy of Office purchased through Western. We cannot install her personal copy of Office on Western owned property.	Add Attachment
Miles Rakestraw	Dec 01, 2014 01:57 PM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Miles Rakestraw	Dec 01, 2014 11:46 AM	She bought her own copy of MS office and is not sure if she wants her laptop to be re-imaged. She will give us a call if she decides that she wants the re-image.	Add Attachment
Dyl Karbia	Nov 24, 2014 03:08 PM	Left VM	Add Attachment
Miles Rakestraw	Nov 19, 2014 01:15 PM	Task reassigned to UCS Tech.	Add Attachment
Miles Rakestraw	Nov 19, 2014 01:15 PM	Priority changed from (2) High Priority to (3) Priority.	Add Attachment
Miles Rakestraw	Nov 19, 2014 01:15 PM	Something happened when she updated her MacBook to Yosemite that reset everything to factory. He laptop will need to be re-imaged back to Mavericks. She is unable to leave her laptop with us at this time and will call us when she can bring it in.	Add Attachment
Miles Rakestraw	Nov 19, 2014 12:28 PM	Task reassigned to Miles Rakestraw.	Add Attachment
Shandelle Plasker	Nov 19, 2014 11:55 AM	She updated her operating system. When she did this it deleted her MS office. She needs it reinstalled. She is available today tell 2PM and then from 3:30 to 4. She will be in a conference all day tomorrow and has to have the laptop with her. Please contact her today to do this or to set up a time and day.	Add Attachment