Service Request Ticket - # 55414

Service Request Information

CONTACT Name Burgeson, Lori   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 20, 2014 07:24 AM
Department University Computing Solutions Phone 88955
Location Email burgesonl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20100101[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 960 SFF E8500 (3.16Hz,6M,1333FSB)
Serial No. 27KWMM1 Location PDR

CPU Intel Core 2 Duo E8500(3.16Hz,6M,1333FSB)


OS Unknown Software WIN 7 Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2010 license from P0076561, Adobe Master Coll. CS5 WIN P0076844, Adobe Master Coll. CS6 from P0091311 JULY2013

Wired NIC B8:AC:6F:8B:07:09

TECHS Submitted by Lori Burgeson Contact burgesonl@wou.edu 88955
Primary Technician Contact rtidwell11@wou.edu 88925

Tracking

Entered by Date Memo
Ruby Tidwell
Email

Public
Entered by Date Memo
Ruby Tidwell Dec 11, 2014 08:35 AM 
Status changed from (1) Pending to (5) Completed
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Ruby Tidwell Dec 11, 2014 08:35 AM 
Updated the previous three computers to point to 
mrplow.wou.edu

All are now pointing to mrplow.wou.edu and open
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Ruby Tidwell Nov 26, 2014 05:07 PM 
In the works -
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Ruby Tidwell Nov 26, 2014 10:54 AM 
Talked with Dave and Paul - 

ArcGIS isn't connecting because ITC 003 is using 
the dorm network.
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Lori Burgeson Nov 26, 2014 08:09 AM 
Please talk to Dave Mc about the error messages today.  Try to work 
with him to get this problem resolved.
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Ruby Tidwell Nov 21, 2014 04:37 PM 
Computers with the following WOU numbers are 
not pointing to mrplow.wou.edu:

20100111[Edit Inv]
20100118[Edit Inv]
20100110[Edit Inv]
(Computers 5, 8, and 16)

All others are pointing to mrplow.wou.edu, 
however the previously attached images 1 and 2 
still occur and software will not open.
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Ruby Tidwell Nov 21, 2014 12:35 PM 
Computer with power supply issue is 20100101[Edit Inv]

Swapped power supplies; powers on normally now
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Ruby Tidwell Nov 21, 2014 10:05 AM 
As seen in image 3, ArcGIS is pointing to 
mrplow.wou.edu, however, there seem to be issues, 
as seen in image 1 & 2.
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Ruby Tidwell Nov 21, 2014 10:03 AM 
Some investigation
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1.png
2.png
3.gif
Lori Burgeson Nov 20, 2014 07:24 AM 
On Friday in ITC 003, please look into the 
installation of ArcGIS 10.2.2 on each computer.  
Please make sure they are all pointing to 
mrplow.wou.edu as the programs within ArcGIS 
will not open for users.

Also, please look into computer #13 and provide 
the WOU number (might be 20100101) in this 
ticket.  I believe there might be a PSU 
failure.  Unfortunately these computers are no 
longer under warranty, so you might have to 
find a similar model power supply to swap out 
the part.
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