Service Request Ticket

Service Request Information

CONTACT	Name	Barry, Angie	Date	Nov 20, 2014 10:47 AM
	Department	Campus Public Safety	Phone	88481
	Location		Email	barrya@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20110028 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell Latitude E6420 i7-2720QM (2.20GHz, 6M, 4GB)
	Serial No.	CNQG4R1	Location	PDR
	CPU	Intel Core i7-2720QM(2.2GHz, 6MB cache)
	OS	Unknown	Software	WIN 7 PRO SP1(64bit), Cyberlink Power DVD9.5.1 and Roxio Creator Starter ed bundled with laptop, Microsoft Office Pro Plus 2010 from P0081768 installed as Office Pro Plus 2007
	Wired NIC	5C:26:0A:71:AF:B4
	Wireless NIC	A0:88:B4:72:C0:50
	Bluetooth NIC	D0:DF:9A:3E:FB:AF

TECHS	Submitted by	Alyssa Little	Contact	alittle11@wou.edu	88925
	Primary Technician		Contact	mrakestraw13@wou.edu	88925

Entered by	Date	Memo
Miles Rakestraw			Email Public
Entered by	Date	Memo
Miles Rakestraw	Nov 20, 2014 02:29 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Miles Rakestraw	Nov 20, 2014 02:29 PM	Nothing is wrong with the laptop. I explained to the people working the checkouts that students need to log onto the laptops on campus to our network before they will be able to log on off campus.	Add Attachment
Miles Rakestraw	Nov 20, 2014 01:15 PM	Task reassigned to Miles Rakestraw.	Add Attachment
Miles Rakestraw	Nov 20, 2014 01:15 PM	Brought laptop back to office for troubleshooting.	Add Attachment
Alyssa Little	Nov 20, 2014 10:47 AM	**This is an email** One of the laptops we check out to students is having an issue. They cannot log into it off campus. It says there are no servers available. There has also been complaints with this laptop freezing. Usually students turn it off and turn it back on and it works. The number is 20110028. It is Chelsee¿s office if I am not here when you come by to get it. Thanks!	Add Attachment