Service Request Ticket - # 55423

Service Request Information

CONTACT Name Acar, Serra   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 20, 2014 03:48 PM
Department The Research Institute Phone
Location Email acars@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Laptop Edit WOU # 20140357[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple MacBook Pro 13-inch #Z0MT
Serial No. C1MNP0N4DV30 Location PDR

CPU Intel Core i7(2.9GHz dual-core, 4MB L3 cache)


OS MAC OS X 10.10 (Yosemite) Software MS Office 2011 Std for MAC from P0096004, SPSS Statistics Premium Faculty Pack from P0096007

Wired NIC AC:87:A3:0B:5D:F4


Wireless NIC D8:BB:2C:BA:62:1C


Bluetooth NIC D8:BB:2C:BA:62:1D


TECHS Submitted by Sarah Pettigrew Contact spettigrew12@wou.edu 88925
Primary Technician Contact burgesonl@wou.edu 88955

Tracking

Entered by Date Memo
Lori Burgeson
Email

Public

Entered by Date Memo
Lori Burgeson Dec 09, 2014 10:56 AM
Status changed from (1) Pending to (5) Completed
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Lori Burgeson Dec 09, 2014 10:56 AM
Made Serra an administrative user and checked 
to make sure her mobile profile was active.  
Connected TR-TRILJ8000 (Xerox Phaser 4510) and 
TR-EarlyChild (Xerox ColorQube 8570) printers. 
Connected network drives and added them to 
login items list. Added TS connection in her 
Remote Desktop Application and made sure it 
would connect. Added Keynote and SPSS in Dock 
items. Had Serra login to AppStore to perform 
updates - an iLife app would not update using 
her account, so I used ucsappstore account to 
perform the update.  Did install RDP app using 
her account.  Nac agent wouldnt install or pop 
up for login, so had to create an exception so 
she can use wireless on campus.
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Lori Burgeson Dec 05, 2014 06:48 AM
She was unable to meet.  We have rescheduled the 
setup for Tuesday, Dec. 9 at 10am.
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Lori Burgeson Dec 03, 2014 06:41 AM
Scheduled: Thursday, Dec. 4 at 11:30am
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Lori Burgeson Dec 02, 2014 08:53 AM
Task reassigned to Lori Burgeson.
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Lori Burgeson Dec 02, 2014 08:53 AM
****This is an email****
Hi Serra,

We have a new Mac Laptop and monitor ready to 
set up for you.  If this is taking the place of 
a current computer, please move any documents 
you might have saved to the desktop of the 
current computer to a network drive such as 
your H drive.  This will ensure we are able to 
transfer everything to the new machine.  Once 
that has been done, please let me know your 
availability so we can make an appointment with 
you to complete the setup.

Thank you,
Lori
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Nick Moore Dec 01, 2014 08:44 AM
Task reassigned to UCS Tech.
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Nick Moore Dec 01, 2014 08:44 AM
Computer and Monitor are sitting on shelf ready to be installed.
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Ruby Tidwell Nov 26, 2014 05:07 PM
SPSS installed
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Ruby Tidwell Nov 26, 2014 04:40 PM
Task reassigned to Nick Moore.
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Ruby Tidwell Nov 26, 2014 04:40 PM
Almost done - back to you, Nick!
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Ruby Tidwell Nov 26, 2014 02:03 PM
Task reassigned to Ruby Tidwell.
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Nick Moore Nov 25, 2014 03:29 PM
Task reassigned to Nick Moore.
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Tricia Flaherty Nov 24, 2014 10:47 AM
Task reassigned to New Equip. Setup.
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Tricia Flaherty Nov 24, 2014 10:47 AM
SPSS software can be found at:
T:\Spss\SPSS2x_TRI TERM licensesStatisticsPremFacPack
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Sarah Pettigrew Nov 20, 2014 03:48 PM
NEW EQUIP SETUP: A MacBook Pro and Dell monitor need to be 
setup and delivered to Serra Acar in TODD 205. The WOU # of the 
laptop is 20140357[Edit Inv] and the monitor is 20130360[Edit Inv]. The equipment 
is on the shelves across from the restroom in ITC 009. 
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