Service Request Ticket

Service Request Information

CONTACT	Name	Harris, Glen	Date	Nov 20, 2014 04:38 PM
	Department	Athletics	Phone	89249
	Location		Email	harrisg@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20130698 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Xerox Phaser 4622/DT Laser Printer
	Serial No.	D6X450464	Location	PDR
	Model	4622/DT	Hostname	ath-hallway.wou.edu
	Notes	1200dpi x 1200dpi (B&W), 1200sheet(s) Capacity / Legal (8.5 in x 14 in), USB Type B, RJ-45 / 256MB Installed RAM / 768MB Maximum RAM / 1 Year Warranty IP:140.211.112.24 ECONCIERGE: Xerox High Capacity Black Toner Cartridge #106R01535 $313.37 VISA2016006183	Ink/Toner Refill
	Wired NIC	00:00:AA:D9:6B:FD

TECHS	Submitted by	Alyssa Little	Contact	alittle11@wou.edu	88925
	Primary Technician		Contact	thibeaultm@wou.edu	88925

Entered by	Date	Memo
Megan Thibeault			Email Public
Entered by	Date	Memo
Megan Thibeault	Dec 01, 2014 02:47 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Megan Thibeault	Dec 01, 2014 02:47 PM	fixed	Add Attachment
Megan Thibeault	Nov 26, 2014 03:38 PM	20128355 ref	Add Attachment
Miles Rakestraw	Nov 25, 2014 12:44 PM	Task reassigned to Megan Eichler.	Add Attachment
Miles Rakestraw	Nov 25, 2014 12:44 PM	Went to investigate and turns out that some piece or roller broke inside the printer. Someone fished the piece out and taped it to the outside of the printer. The printer still prints single sided but it will need to be looked at and repaired.	Add Attachment
Miles Rakestraw	Nov 25, 2014 12:35 PM	Task reassigned to Miles Rakestraw.	Add Attachment
Shandelle Plasker	Nov 24, 2014 09:13 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Alyssa Little	Nov 20, 2014 04:38 PM	Every time they try to print double sided the printer jams and they need to be able to print double sided The printer is ATH-Hallway His ext 89249	Add Attachment