Service Request Ticket - # 55437

Service Request Information

CONTACT Name Goodell, Dale   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 21, 2014 04:19 PM
Department University Computing Solutions Phone 88122
Location Email goodeld@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20120351[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 990 SFF, Core i7-2600, 3.4GHz, 8M
Serial No. FR57VV1 Location PDR

CPU Intel Core i7-2600(3.4GHz, 8M)


OS Windows 7 Pro, 64 bit Software MS Office Pro Plus 2010 from P0086904

Wired NIC 18:03:73:39:8B:65

TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact grovest@wou.edu 88920

Tracking

Entered by Date Memo
Tom Groves
Email

Public
Entered by Date Memo
Tom Groves Nov 24, 2014 08:40 AM 
Status changed from (1) Pending to (5) Completed
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Tom Groves Nov 24, 2014 08:40 AM 
Created telecom work order under SR 55440.
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Megan Thibeault Nov 21, 2014 04:24 PM 
Task reassigned to Tom Groves.
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Megan Thibeault Nov 21, 2014 04:24 PM 
This sounds like a network jack issue.
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Katie Halvorson Nov 21, 2014 04:19 PM 
****This is an email****
To Service Request:

WOU # 20120351[Edit Inv], in ITC 311 lab, will not connect
to the network.  No light on NIC on back of
computer.  Tested machine at another jack in
another room; login and network access was
successful.  I traced the network cable, and
everything seems to be plugged in, so I suspect
the problem is somewhere in telecom.

Facing the front of the room, the workstation is
the left-most machine in the second row.

I can be the contact for this service request.

Thanks,

-Dale
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