Service Request Ticket - # 55443

Service Request Information

CONTACT Name Alvarado, Sarah   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 24, 2014 09:10 AM
Department Computer Science Division Phone 88480
Location Email alvarados@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20130624[Edit Inv] (opens in a new window) Bldg/Room SSC 223
Service Tag DFB5XZ1 Description Dell Latitude E6440 Intel i7-4600M(2.9GHz 4M)
Serial No. dfb5xz1 Location CS Department Laptop c/o Sarah Alvarado

CPU Intel Core i7-4600M(2.9 GHz, 4M) 4thGEN


OS Windows 7 Pro Software MS office Pro Plus 2013 from P0093568

Wired NIC 80:00:0B:50:60:76


Wireless NIC 80:00:0B:50:60:72


Bluetooth NIC 34:E6:D7:0E:F7:0A

TECHS Submitted by Shandelle Plasker Contact peppers@wou.edu 88956
Primary Technician Contact burgesonl@wou.edu 88955

Tracking

Entered by Date Memo
Lori Burgeson
Email

Public
Entered by Date Memo
Lori Burgeson Dec 02, 2014 08:57 AM 
Status changed from (1) Pending to (5) Completed
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Lori Burgeson Dec 02, 2014 08:57 AM 
Replaced and tested new LCD screen in the laptop.  
Ruby took the laptop back to Sarah.
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Lori Burgeson Dec 02, 2014 07:25 AM 
****This is an email****
Hi Sarah,

I have a replacement LCD screen for a laptop in 
your area with the WOU number of 20130624[Edit Inv].  
Please let me know when this laptop is 
available for repair and I can have it picked 
up.

Thank you,
Lori
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Lori Burgeson Nov 25, 2014 04:50 PM 
Task reassigned to Lori Burgeson.
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Lori Burgeson Nov 25, 2014 04:50 PM 
Warrantying part through Dell.  Pending approval, we should receive 
the part Monday.
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Miles Rakestraw Nov 24, 2014 10:59 AM 
I looked at this laptop and there is no visible
impact mark.  I just think it is some bad pixels.
 He laptop is still under warranty so a new screen
will need to be ordered.
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Shandelle Plasker Nov 24, 2014 09:10 AM 
****This is an email****
To Service Request:

One of our laptops, W#20130624[Edit Inv], has some pixels
that are apparently dying, and I believe the LCD
screen will need to be replaced.

Sarah Alvarado is the primary user and should be
the contact person for this service request.  She
would like to keep the laptop, if possible, until
the replacement parts arrive.

Attached is a picture of the screen showing the
bad pixels.

Thanks,

-Dale
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W20130624_bad_pixels-2.jpg