Service Request Ticket

Service Request Information

CONTACT	Name	Menear, Carla	Date	Nov 24, 2014 09:55 AM
	Department	Creative Arts	Phone	88275
	Location		Email	menearc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20080694 (opens in a new window)	Bldg/Room	SH 103
	Service Tag		Description	HP LaserJet P4515x Laser Printer #CB516A#ABA
	Serial No.	JPDF217246	Location	Carla Menear, music
	Model	CB516A	Hostname	fs-forks-rivers / forks-rivers.wou.edu
	Notes	duplexing, 2nd 500 sheet tray original printer, Maint kit from P0082991 Dec2011, HP LJP4015 Maint Kit #CB388A-PRM-B P0096191 DEC2014 SR55444 IP: 140.211.64.74	Ink/Toner Refill
	Wired NIC	00:1F:29:20:05:47

TECHS	Submitted by	Shandelle Plasker	Contact	peppers@wou.edu	88956
	Primary Technician		Contact	thibeaultm@wou.edu	88925

Entered by	Date	Memo
Megan Thibeault			Email Public
Entered by	Date	Memo
Megan Thibeault	Dec 10, 2014 02:16 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Megan Thibeault	Dec 10, 2014 02:16 PM	Replaced the maintenance kit, printer is still having streaks, but it has to be the toner. Carla is aware of this, will check in with her tomorrow.	Add Attachment
Megan Thibeault	Dec 04, 2014 10:34 AM	PR8141	Add Attachment
Megan Thibeault	Nov 26, 2014 08:41 AM	**This is an email** Carla, Sorry I've been out of the office. I'm going to go ahead and purchase a new maintenance kit for your printer. Thanks, Megan	Add Attachment
Miles Rakestraw	Nov 24, 2014 12:04 PM	Task reassigned to Megan Eichler.	Add Attachment
Miles Rakestraw	Nov 24, 2014 12:03 PM	Task reassigned to Miles Rakestraw.	Add Attachment
Shandelle Plasker	Nov 24, 2014 09:55 AM	Her printer is leaving black ink marks on pages after printing. She may need a new maintenance kit.She is available all day today except when she will be leaving for her daily walk which she will at 1 to 2.	Add Attachment