Service Request Ticket

Service Request Information

CONTACT	Name	Student, Student	Date	Nov 24, 2014 02:18 PM
	Department		Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20130057 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Xerox ColorQube 8870DNM Color Printer
	Serial No.	XFL136076	Location	PDR
	Model	ColorQube 8870	Hostname	wuclab2.wou.edu
	Notes	Notes Color Printer, 40 ppm, 2400 Finepoint Image Quality, 512 MB Memory, Ethernet, USB, 1X525 Letter/Legal Input Tray, Two-Sided Printing, Na Pwr Cord STUDENT TECH PRINTER WITH PAGEPACK IP: 140.211.118.26 Metered Code: 0606	Ink/Toner Refill	Black:108R00965 Blue:108R00962 Yellow:108R00964 Magenta:108R00963 MAINT KIT:109R00783
	Wired NIC	9C:93:4E:2D:57:DB

TECHS	Submitted by	Kevin Thibeault	Contact	kthibeault11@wou.edu	88925
	Primary Technician		Contact	rtidwell11@wou.edu	88925

Entered by	Date	Memo
Ruby Tidwell			Email Public
Entered by	Date	Memo
Ruby Tidwell	Nov 25, 2014 08:55 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Ruby Tidwell	Nov 25, 2014 08:55 AM	Took one ink cartridge from the adjacent printer and it accepted it. The error message went away and it was able to print, but it will need ink again soon.	Add Attachment
Ruby Tidwell	Nov 25, 2014 08:15 AM	Task reassigned to Ruby Tidwell.	Add Attachment
Max McEvilly	Nov 24, 2014 05:51 PM	Task reassigned to UCS Tech.	Add Attachment
Max McEvilly	Nov 24, 2014 05:51 PM	Printer 20130057 doesn't recognize the black 8870 cartridges as correct and will not accept them, I've tried with multiple different black cartridges and it tells me to remove incorrect cartridge every time.	Add Attachment
Kevin Thibeault	Nov 24, 2014 02:18 PM	Printer in WUC 111 computer lab needs black 8870 ink as soon as possible	Add Attachment