Service Request Ticket - # 55470

Service Request Information

CONTACT Name Hickerson, Ryan   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 26, 2014 12:01 PM
Department Humanities Division Phone 88762
Location Email hickersr@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20090910[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple iMac, 21.5-inch, Intel Core 2 Duo #Z0GC
Serial No. QP0161RX5PK Location PDR

CPU Intel Core 2 Duo 3.06Ghz(6MB L2, 1066Mhz FSB)


OS Unknown Software Microsoft Office for Mac 2008 from P0074772

Wired NIC 34:15:9E:2A:4E:28


Wireless NIC D8:30:62:4B:F0:A6


Bluetooth NIC 7C:6D:62:95:0F:9F


TECHS Submitted by Shandelle Plasker Contact peppers@wou.edu 88956
Primary Technician Contact burgesonl@wou.edu 88955

Tracking

Entered by Date Memo
Lori Burgeson
Email

Public

Entered by Date Memo
Lori Burgeson Jan 09, 2015 06:47 AM
Status changed from (1) Pending to (5) Completed
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Lori Burgeson Jan 09, 2015 06:47 AM
Delivered and set up new iMac.  Mapped H and X 
drives and made sure he was an administrative user 
on the machine.  He wanted to add the Humanities 
printers on his own.  (HU-Copier and HUM-3)
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Lori Burgeson Jan 07, 2015 11:59 AM
Setup is scheduled for Thursday, Jan. 8 at 3:30pm
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Lori Burgeson Jan 07, 2015 06:45 AM
****This is an email****
Hi Lori.

This is great news!  I am ready.  I'll be in my 
office for sure on MWF from 4:00-5:00pm, and 
Thursday from 3:30-5:30pm.  (Any of those times 
would be great, especially Thursday!)  But if 
those times don't work, just let me know and 
we'll find another time to make the switch.  I 
could also be around MWF at noon.  Yippee!

--Ryan
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Lori Burgeson Jan 06, 2015 12:32 PM
Task reassigned to Lori Burgeson.
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Lori Burgeson Jan 06, 2015 12:32 PM
****This is an email****
Hi Ryan,

We have a new iMac ready to bring over and set 
up for you.  Before we can proceed with the 
computer swap, you will need to transfer 
anything you might have saved to your current 
desktop or Macintosh HD (folders and files 
only) to a network location such as your H 
drive.  This will ensure we transfer all your 
files and folders to the new machine.  Once 
that has been done, please let me know your 
availability for the rest of the week and next 
so I can schedule an appointment with you to 
set up your new machine.

Thank you,
Lori
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Ruby Tidwell Jan 06, 2015 09:06 AM
Task reassigned to UCS Tech.
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Ruby Tidwell Jan 06, 2015 09:06 AM
Ready for deployment
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Ruby Tidwell Jan 05, 2015 09:36 AM
Imaging now
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Ruby Tidwell Jan 05, 2015 09:05 AM
Task reassigned to Ruby Tidwell.
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Sarah Pettigrew Dec 31, 2014 10:23 AM
Task reassigned to New Equip. Setup.
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Sarah Pettigrew Dec 31, 2014 10:20 AM
NEW EQUIP SETUP: (GFA) An iMac needs to be setup and delivered to 
Ryan Hickerson in HSS 322. The WOU # of the new computer is 
20131020[Edit Inv] and the old computer is 20090910[Edit Inv]. The equipment is on 
the counter in ITC 008.
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Tricia Flaherty Dec 30, 2014 05:06 PM
****This is an email****
Hi Tricia.

Whoo-hoo!  This is great news!  (Seriously, of all
the e-mail currently in my inbox, this is the best!)

One minor correction:  I haven't got the
"temporary loaner" you're speaking of, at least
not yet, because I finally got my current machine
to boot and run. 

But I would love, love, *love* a new iMac desktop
machine, if it's my turn.  In particular I would
like the Intel Core i5.  A 2.7GHz Quad-core would
solve my slowness problems quite nicely.

You could make the swap any time.  I'd be happy to
have you do it when I'm not in the office.  (I've
already got all the data I need off the hard-drive
of the machine that's currently on my desk,
nervous as I've been about its stability.)

Whoo-hoo!

--Ryan
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Tricia Flaherty Dec 29, 2014 02:32 PM
sent email to Ryan on 12-29-2014 with options for
desktop replacement
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John Rushing Nov 26, 2014 02:11 PM
Task reassigned to Tricia Flaherty.
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John Rushing Nov 26, 2014 02:10 PM
GFA Eligible, we will get him a loaner setup.
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Shandelle Plasker Nov 26, 2014 12:01 PM
His computer will not boot up. He tried all day
yesterday and today he got it to boot to safe
mode. He needs someone to come down at 1PM to help
with this issue.
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