Service Request Ticket - # 55482

Service Request Information

CONTACT Name Student, Student   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 01, 2014 01:19 PM
Department Phone 88925
Location Email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20130057[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Xerox ColorQube 8870DNM Color Printer
Serial No. XFL136076 Location PDR

Model ColorQube 8870 Hostname wuclab2.wou.edu
Notes Notes Color Printer, 40 ppm, 2400 Finepoint Image Quality, 512 MB Memory, Ethernet, USB, 1X525 Letter/Legal Input Tray, Two-Sided Printing, Na Pwr Cord STUDENT TECH PRINTER WITH PAGEPACK IP: 140.211.118.26 Metered Code: 0606 Ink/Toner Refill Black:108R00965 Blue:108R00962 Yellow:108R00964 Magenta:108R00963 MAINT KIT:109R00783

Wired NIC 9C:93:4E:2D:57:DB

TECHS Submitted by Kevin Thibeault Contact kthibeault11@wou.edu 88925
Primary Technician Contact mrakestraw13@wou.edu 88925

Tracking

Entered by Date Memo
Miles Rakestraw
Email

Public
Entered by Date Memo
Miles Rakestraw Dec 01, 2014 01:36 PM 
Status changed from (1) Pending to (5) Completed
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Miles Rakestraw Dec 01, 2014 01:36 PM 
Opened the ink compartment and wiggled the ink
blocks around a little bit.  The error went away
and the printer is printing properly.
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Miles Rakestraw Dec 01, 2014 01:35 PM 
Task reassigned to Miles Rakestraw.
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Kevin Thibeault Dec 01, 2014 01:19 PM 
I just received a phone call that the printer in
the WUC 111 computer lab has an error message
stating to open the ink compartment. Once the ink
compartment is opened and closed it still has the
same error message.
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