Service Request Ticket

Service Request Information

CONTACT	Name	Thibeault, Megan	Date	Dec 01, 2014 02:11 PM
	Department	University Computing Solutions	Phone	88624
	Location		Email	eichlerm@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20110217 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Xerox ColorQube 8870DNM Color Printer
	Serial No.	XFL024608	Location	PDR
	Model	8870/DNM	Hostname
	Notes	Color Printer, 40 ppm, 2400 Finepoint Image Quality, 512 MB Memory, Ethernet, USB, 1X525 Letter/Legal Input Tray, Two-Sided Printing, Na Pwr Cord IP: Metered Code: 8986	Ink/Toner Refill	Black:108R00965 Blue:108R00962 Yellow:108R00964 Magenta:108R00963 MAINT KIT:109R00783
	Wired NIC	00:00:AA:F5:04:BB

TECHS	Submitted by	Kevin Thibeault	Contact	kthibeault11@wou.edu	88925
	Primary Technician		Contact	thibeaultm@wou.edu	88925

Entered by	Date	Memo
Megan Thibeault			Email Public
Entered by	Date	Memo
Megan Thibeault	Dec 02, 2014 08:10 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Megan Thibeault	Dec 02, 2014 08:10 AM	This printer was in the 24hr lab while that printer was getting fixed. I bought this printer back and set it up at my desk. I see no jam error. Also, did some test pages. Good to go.	Add Attachment
Megan Thibeault	Dec 01, 2014 04:07 PM	Task reassigned to Megan Eichler.	Add Attachment
Megan Thibeault	Dec 01, 2014 04:07 PM	Contact changed from Student Student to Megan Eichler.	Add Attachment
Kevin Thibeault	Dec 01, 2014 02:11 PM	I just received a phone call about one of the printers in the library not wanting to print. There is a paper jam error even though all the paper has been removed from the printer.	Add Attachment