Service Request Ticket - # 55488

Service Request Information

CONTACT Name Sayers, Konnie   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 02, 2014 07:52 AM
Department College of Education Phone 88444
Location Email sayersk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20120900[Edit Inv] (opens in a new window) Bldg/Room NS 115
Service Tag Description Xerox Phaser 4600/DT laser Printer
Serial No. XLT278145G Location

Model 4600/DT Hostname ns115b.wou.edu
Notes 55ppm, Network, 2X550 Sheet Input Tray, Automatic Two-Sided Printing, 110V IP:140.211.76.54 ***Under eConcierge** Ink/Toner Refill high capacity 106R01535 or standard capacity 106R01533

Wired NIC 00:00:AA:D8:86:76

TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact thibeaultm@wou.edu 88925

Tracking

Entered by Date Memo
Megan Thibeault
Email

Public
Entered by Date Memo
Megan Thibeault Dec 10, 2014 02:43 PM 
Status changed from (1) Pending to (5) Completed
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Megan Thibeault Dec 10, 2014 02:18 PM 
jam was under the registration plate. Part is no
longer needed, will return once we receive the part.
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Megan Thibeault Dec 09, 2014 09:09 AM 
PR8155
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Megan Thibeault Dec 03, 2014 08:40 AM 
Needs a new sensor, figuring out the part number now.
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Ruby Tidwell Dec 02, 2014 09:12 AM 
Task reassigned to Megan Eichler.
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Ruby Tidwell Dec 02, 2014 09:12 AM 
Megan, have you seen this jam before?  Any ideas?
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Ruby Tidwell Dec 02, 2014 09:07 AM 
http://www.support.xerox.com/SRVS/cgi-
bin/webcgi.exe?new,kb=Phaser_6250,company=
{5AC8CA72-62D5-4658-8D6F-
D2F393C98A63},ts=xo,ques=ref(security_level):1,
ques=ref(Country):45,/,case=R1001052703
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Ruby Tidwell Dec 02, 2014 09:04 AM 
Went to look at printer.  It shows an error 
message to remove cartridges and then remove 
paper, but no paper is in it.  When cartridges 
are replaced, it warms up and displays 
"Registration Jam"
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Ruby Tidwell Dec 02, 2014 08:50 AM 
Task reassigned to Ruby Tidwell.
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Katie Halvorson Dec 02, 2014 07:52 AM 
****This is an email****
Hi Help Desk Rep,

I have a Xerox Phaser 4600 (tag 20120900) that has
a registration jam that tells me to take out the
toner and drum cartridges and remove paper.  I do
not find any paper jam.  I've tried to re-set and
have turned the machine completely off and waited
to try and clear error messages with no luck.

Thank you, Konnie
(ED Building, Room 220 - ext. 8 8445)
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